Customer Service Assistant
6 months ago
Are you someone who enjoys connecting with people and is committed to delivering outstanding customer experiences? We invite you to become a valued member of our team in the role of a Customer Service Representative, where each interaction is an opportunity to create a positive and lasting impression.
**Responsibilities of the Customer Service Assistant**:
**Engaging Customer Interactions**: Greet customers warmly and extend a friendly welcome. Actively listen to their inquiries, concerns, and requirements, and furnish accurate and pertinent information.
**Skilful Inquiry Handling**: Address customer queries about our range of products, services, pricing, promotions, and policies. Offer concise and lucid explanations to ensure complete comprehension.
**Efficient Issue Resolution**: Proficiently resolve customer issues. Evaluate situations, identify optimal solutions, and take prompt and satisfactory measures to rectify matters.
**Comprehensive Product Knowledge**: Cultivate a profound understanding of our offerings, encompassing features, benefits, specifications, and compatibility. This expertise empowers you to provide well-informed recommendations to our customers.
**Effective Upselling and Cross-Selling**: Identify instances where suggesting supplementary products or services aligns with customer requirements. Present these options in an informative manner, free from pressure.
**Requirements for the Customer Service Representative Role**:
- Exceptional verbal and written communication skills
- Strong aptitude for problem-solving and analysis
- Ability to manage high call volumes in a fast-paced environment
- Prior exposure to customer service is advantageous
- Capacity to thrive in a collaborative team environment
**If you possess the drive to deliver exceptional customer service and are motivated to excel, we invite you to take the next step.**
**Salary**: £22,089.46-£24,167.63 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Work Location: In person
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