Customer Service Assistant

7 months ago


Birkenhead, United Kingdom Elite Global Marketing Full time

**Ready to dive into an enriching career within the dynamic field of Customer Service? Thrive in a fast-paced, engaging environment? Your opportunity awaits**

We're Elite and we are actively on the lookout for passionate individuals to join us as **FULL TIME Customer Service Assistants**. Our pride lies in delivering outstanding customer service and forging robust connections with our clients. As a vital part of our team, you'll go beyond handling inquiries - you'll craft positive experiences and drive sales growth, embodying our clients' brands.

Why Elite Global Marketing?

1. _**Career Growth**:_ We're committed to fostering your professional journey. As a Customer Service Assistants, you'll refine communication, negotiation, and interpersonal skills. Internal promotions, ongoing training, and mentorship are all part of our dedication to a potential career progression.

2. _**Dynamic Atmosphere**:_ Recognizing the preference for vibrant workplaces, we cultivate an energetic environment that sparks creativity and collaboration. Supported by a positive team and work culture, each day becomes an opportunity for both personal and professional growth.

**Customer Service Assistants Responsibilities**:

- Provide exceptional customer service, resolving inquiries promptly.
- Engage professionally and timely with customers.
- Cultivate strong customer relationships through effective communication.
- Identify opportunities for upselling and cross-selling.
- Collaborate with the sales team to exceed targets.
- Stay informed on product knowledge and industry trends.
- Maintain accurate CRM system entries.

Customer Service Assistants Requirements:

- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities and a customer-centric approach.
- Ability to multitask and prioritise in a fast-paced setting.
- Proficient in computer skills, including Microsoft Office and CRM systems.
- Positive outlook and eagerness for learning in a customer service role.

**Customer Service Assistants Benefits**:

- Competitive base salary with cash bonuses.
- Comprehensive training and ongoing support.
- Career advancement and professional development opportunities.
- Team-building activities in a vibrant work culture.
- Health insurance and retirement plan options.
- Flexible work schedule alternatives.

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Full Time UK work eligibility (required)

Ability to Commute:

- Birkenhead (required)

Ability to Relocate:

- Birkenhead: Relocate before starting work (required)

Work Location: In person



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