Call Monitoring Officer

4 weeks ago


Colwyn Bay, United Kingdom Conwy County Borough Council Full time

Are you looking for a rewarding job?

Galw Gofal is a bilingual 24 hour call monitoring service which provides help & support for Older & Vulnerable people to maintain their independence and to the general public with Out of Hours emergencies e.g. Housing repairs.

You will provide services that include the monitoring of Telecare, Lone Workers & Out of Hours calls.

Due to contract extensions and business growth, Galw Gofal is looking for a self-motivated individual to join the team of call monitoring operators. Is this person you?

You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, long service awards, discounts plus much more.

You will need a positive approach as well as excellent communication skills and a good standard of education including IT with the ability to use your own initiative.

You will be expected to show a high level of integrity and confidentiality due to the sensitive and life critical nature of the service. Full training and support provided.

The ability to communicate through the medium of English and Welsh is essential.

For an informal discussion regarding the post please contact Sean Lewis, Team Manager on 01492 577589.

A DBS check is required for this post.

**Job Type**: Permanent

**Salary**: £22,777.00-£24,054.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: One location

Application deadline: 28/02/2023
Reference ID: REQ004796


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