Send Support Officer/ Admin

4 weeks ago

London, United Kingdom Cleantech People Full time

**What's involved with this role:
**Job Ref: Camden RQ1257631
**Enhanced DBS disclosure required**

Undertake a range of administrative duties to support teams and ensure a high quality, customer-focused and value-for-money administrative service. In particular to be able to receive, file and issue documents to internal and external client groups as part of a statutory process.

Be able to keep accurate records of work and manage data and recording systems, including cross-referencing EXCEL spreadsheets, to ensure information is recorded in such a way that the local authority can comply with and report on statutory responsibilities.

Key Responsibilities:
To be able to manage relationships with client groups (e.g. professionals engaged with children with special educational needs including school SENDCOs, and parents / carers) to be able to gather relevant information in a timely way.
- Maintain accurate and administrative systems including electronic and manual information management systems, and be confident learning new electronic data management and document storage systems.Process Annual reviews for children and young peopleVisits schools and maintain contact with familiesCarrying out the statutory assessment process

***To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know **and we can send you some additiona**l **information for clarity.**

Other “Essential Requirements” - Please check to ensure that your CV addresses the following items:
Qualifications:

- GCSE’s A*- C (9-4) or equivalent in English and Maths.
- NVQ3 or equivalent qualification or experience in business support.

**Experience**:

- Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
- Experience of providing an effective and efficient customer service to both internal and external customers in line with policies and procedures.
- Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
- Demonstrable administrative experience with an understanding of office procedures.
- Experience of prioritising own workload to ensure deadlines are met.
- Experience of planning priorities and working to tight deadlines
- Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.

Skills & Abilities:

- Customer care skills and the ability to show initiative when dealing with customer enquiries.
- Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
- Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
- Ability to process service requests.

ALD

**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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