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Service Delivery Coordinator

4 weeks ago

Kingston upon Hull, United Kingdom Airco Refrigeration and Air Conditioning Ltd Full time

**A bit about us**

Founded in 1991 as a sole trade; and fast forward to today, Airco stands as a leading HVAC & Renewables contractor, directly employing more than 200 staff. Proud of our roots in Hull, the business has expanded to provide a now largely national service offering.

Originally, the business predominantly operated as a refrigeration contractor; the business has grown into offering multiple disciplines including air conditioning, ventilation, heating, plumbing and renewables. We provide full service, maintenance, repair, design and installation services for this entire scope to ensure our clients can rely on us for turn key solutions within the industry, including 24/7 365 availability for critical breakdowns.

**What are we looking for**

We are looking for a Service Delivery Coordinator

The Service Delivery Coordinator will oversee all the scheduling of routine maintenance works as per our contractual agreements, in line with client requirements.

**Location**: Hull

**Salary**: Upto £24,000 per annum

**Benefits**: Enhanced Holidays, Birthday day off, Long service awards, Enhanced sick pay, Bike to work scheme, referral scheme, Home support and Health cash plans. Competitive performance recognition bonus.

**What will you do**
- Schedule Planned Preventative Maintenance works in consultation with client availability
- Organise all necessary access equipment and site requirements including components
- Prepare RAMS for clients and engineers
- Allocate works to designated engineers
- Ensure works are scheduled and completed within client KPI’s
- Following engineer attendance, manage the status of the task, upload the relevant reports and process through the necessary inhouse systems and client portals
- Manage the asset registers
- Review completed work reports to identify queries, when necessary, raise with relevant parties
- Upload reports to the necessary internal systems and external portals within the standard KPI’s, ensuring client compliance requirements are fulfilled
- Provide non-technical support to designated clients
- Raise purchase order requests and uplifts through the necessary internal systems and client portals
- Following completion of works, produce and upload any compliance certification through the necessary internal systems and client portals
- Carryout all necessary portals requirements are completed to prevent any delays to payment
- Review the quotation tracker to ensure client specific KPI’s are maintained. Liaise with relevant internal parties to ensure deadlines are maintained
- Carryout any additional duties when required

**Who are we looking for**
- Ideally you will have previous experience working in a service management role, preferably Facilities Management
- Excellent IT skills including Microsoft Excel. The ability to transition between multiple inhouse systems and client portals (following training)
- You will be a highly organised individual who can demonstrate priorising your own workload
- An individual with a high level of attention to detail, ensuring all information captured is accurate and up to date at all times
- You will be able to build internal and external relationships, you will feel comfortable working within a team, but have the strength of conviction to ensure your clients requirements are prioritised
- An ability to work to tight deadline and quick turnaround times, ensuring all KPI’s are met
- An individual who has the ability to continuously review working practices, looking for improvements which will bring efficiencies and increase productivity

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Paid volunteer time
- Referral programme
- Sabbatical
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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