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Visitor Assistant

1 month ago

Lewes, United Kingdom Charleston Full time

**Visitor Welcome**
- Create and maintain a professional and welcoming atmosphere at all times and with all visitors ensuring that the best possible visitor welcome standards are met.
- Welcome visitors to Charleston and provide information about the visitor offer.
- Answer visitor enquiries in person as well as by phone.
- Ensure that visitor access requirements are met.
- Contribute to the collective effort to keep the site clean and safe for visitors.

**Retail**
- Sell tickets for the house, exhibitions, and events.
- Promote current and upcoming exhibitions and public programmes at Charleston.
- Encourage visitors to support Charleston by becoming a friend or patron and making a Gift Aid donation on their entry ticket or membership.
- Facilitate an enjoyable shopping experience for all customers and visitors by ensuring excellent product knowledge.
- Support retail staff with customer service

**House, Gallery and Events**
- Invigilate the house and exhibitions providing security and managing visitor flow.
- Welcome visitors and check tickets for the house, gallery and events.
- Support visitors by answering questions, helping with interpretation and using the Bloomberg Connects app.
- Be supportive and encouraging of volunteers at Charleston and help oversee volunteer stewards in the house and galleries.
- Ensure that the site, galleries and all rooms in the house are clean and well presented.
- Assist with setting up and clearing up events including moving chairs and equipment.
- Be an event runner including looking after high profile speakers, sponsors and supporters.
- Ensure Covid-safety protocols are followed at all times.

**Health and Safety**
- Understand Charleston’s emergency procedures and in the event of an emergency, help oversee the safe evacuation of the buildings.
- Be prepared to act as a deputy emergency marshal if required.
- Monitor health & safety during an event, being vigilant to potential hazards.
- Act as a fire steward during the event.

**Person specification**
- Experience in a customer-facing role or able to demonstrate an aptitude for customer service.
- Passion for exceptional customer welcome including the ability to assist all visitors, including those with access requirements in a helpful, friendly, courteous and confident manner.
- Able to stay calm under pressure and solve problems quickly and efficiently.
- Experience working as part of a team in a supportive and cooperative manner.
- Be available to work flexibly including working in the evenings and at weekends, and Bank Holidays.
- A willingness to learn about Charleston's history and vision for the future.
- Competent IT skills to use a computerised ticketing and membership system.
- Have excellent verbal communication skills.
- An interest in the arts, culture and heritage.

**Desirable skills**
- Retail experience.
- Knowledge of the local area.
- Experience of working at events.
- Front of House Experience.

**HOW TO APPLY**

Interviews: w/c 21 August 2023

Because of the rural location of Charleston Firle, the post holder must be aware that getting to work without use of a car involves some additional planning and commitment.
- Receipt of satisfactory references
- Proof that you are legally entitled to work in the UK

**Job Types**: Part-time, Zero hours contract

**Salary**: From £10.50 per hour

**Benefits**:

- Company pension
- Free flu jabs
- Sick pay

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Application deadline: 21/08/2023

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