Retail Coordinator

**Charleston is a place that brings people together to engage with art and ideas.**

**The modernist home and studio of the painters Vanessa Bell and Duncan Grant, Charleston was a gathering point for some of the 20th century’s most radical artists, writers and thinkers known collectively as the Bloomsbury group. It is where they came together to imagine society differently, and has always been a place where art and experimental thinking are at the centre of everyday life.**

**Today, we present a dynamic year-round programme of exhibitions, festivals and events. We believe in the power of art, in all its forms, to provoke new ways of thinking and living.**

**The Charleston Trust was formed in 1980 and is responsible for the care of Charleston’s house, interiors and collections; and for opening the site to visitors. It is an independent charitable trust with a commercial trading arm, and currently receives no regular public funding.**

**In 2018 Charleston opened two restored 18th century barns and a suite of galleries. These spaces are allowing Charleston to change from a seasonal heritage tourism site to becoming an inclusive cultural organisation for the region. This autumn, Charleston is working in partnership with Lewes District Council to transform a 2,200m2 civic building to house our learning centre, offices, retail space and collection store whilst creating a new cultural centre for the town. The building is adjacent to Lewes railway station and 12 mins from our rural site in Firle. An initial pop-up phase of this project opens September 2023.**

**Main purpose of roe**:
We are seeking a confident and energetic individual with excellent organisational and interpersonal skills to join our retail team. This role will lead the day-to-day running of our retail space in Lewes, working closely with our Retail Manager and Retail Supervisor.

The Retail Coordinator will be responsible for the day to day running of our new shop in Lewes. They will make sure the retail areas are well-presented to the highest possible standard and in line with the merchandise and visual plan set by the Retail Supervisor. As the first point of contact in the visitor journey, they will deliver an excellent visitor experience and customer care. They will contribute to achieving our sales targets and maximising profitability. This role will be supported by a part time Retail Assistant.

This is a flexible role, and you may carry out a range of different duties in any week. This is an exciting opportunity for someone who can combine excellent customer service and organisational skills.

**Duties and Responsibilities**
- Lead on all aspects of the day-to-day operations and running of the Lewes shop.
- Have expert knowledge of the EPOS system (Lightspeed X-Series) and support all staff in using the system correctly, ensuring all goods are processed through the EPOS system promptly and accurately.
- Ensure all retail areas are well-presented to the highest possible standard, clean and tidy, as well as fully stocked in line with the merchandise and visual display plan set by the Retail Supervisor.
- Support the Retail Assistant and wider team in carrying out the visual merchandising plans and monitoring their maintenance.
- Communicate stock shortages to the Retail Supervisor clearly and efficiently.
- Carry out thorough quality and quantity control check on all new stock deliveries and ensure all accepted stock is entered on the EPOS system. Communicate any discrepancies to the Retail Supervisor in a timely manner.
- Accept deliveries, unpack stock into a stockroom location and barcode products ready for sale in on the shop floor.
- Provide the Retail Assistant with daily tasks and share those tasks with the Visitor Assistant team where appropriate.
- Ensure the provision of consistently high standards of customer care to actively support the strategic priorities of the retail business.
- Be the first point of contact for all product related queries. Support the Retail Assistant in sharing product knowledge with a wider team.
- Support the Visitor Assistant team and Visitor Managers with other customer and ticketing related queries.

**Organisational responsibilities**
- To work in accordance with The Charleston Trust’s aims, objectives and values
- To work in accordance with all The Charleston Trust’s policies and procedures
- To work flexibly to best meet the needs of the organisation
- Attend events and play an active part in the creative life of Charleston

This list of duties and responsibilities is not intended to be exhaustive. The job holder will be expected to take on additional tasks when required; these tasks will be in keeping with the general profile of the role.

**Person specification**
- Two years’ experience of working in a customer facing retail environment.
- Experience of delivering exceptional customer service in a retail setting.
- Experience of using EPOS sales and stock management systems.
- Ability