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Visitor Experience Officer
3 months ago
Summary Are you good with people and have fantastic customer service skills? Are you a creative individual who has a passion for storytelling, literature and the Bloomsbury Group? Are you confident, organised and proactive? We'd love you to bring your skills tothe biggest conservation charity in Europe.
With engaging stories to tell, there's always something to share with our visitors, and it will be your job to make sure we're doing that all year round by helping to open the home of a 20th century literary icon.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
Nestled in the heart of rural Sussex, Monk's House is a tranquil 17th-century weatherboarded cottage inhabited by Leonard and the novelist Virginia Woolf from 1919 until Leonards death in 1969.
Visitorsget to know Leonard and Virginia Woolf and the wider Bloomsbury Group by visiting Monk's House. Full of their favourite things, the house appears as if they just stepped out for a walk.
Click here for more information about this location What you'll be doing As a Visitor Experience Officer, you'll share responsibility for the day to day opening of the property 3 days per week.
Working alongside the Site Manager using a dedicated team of volunteers, you'll develop engaging and meaningful interpretation that canteach, move and inspire our visitors.
Understanding how and why we engage our supporters is key.Working with our spirit of place, you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You'll deliver high standards of presentation atthe property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent.
As a champion of exceptional visitor experiences, you'll join a high performing teamand will regularly be involved in the duty management rota helping run the visitor operation.
Please also read the full role profile attached to this advert.
Who we're looking for It's a significant role at a busy property and we need someone who can take on a challenge.
- Good communication skills
- Experience of working to multiple deadlines and managing own workload
- Good organisational skills
- Ability to work as part of a team
- Good IT skills
- Experience of producing interpretation, marketing or promotional material
- Knowledge of relevant Health & Safety procedures
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
