Customer Service Advisor

3 weeks ago


Farnham, United Kingdom IN-SYNC Full time

Do you have outstanding customer service skills and a passion for providing a great customer experience?

We are looking for an experienced Customer Service Advisor to join our team based in Farnham.

As a key member of the Customer Service Department at IN-SYNC, you'd be a central point of contact for all our customers, providing outstanding customer service and helping to build our reputation of "customer first".

**In this Customer Service Advisor role, your duties would include**:

- promptly answering inbound calls from customers
- pre-empting customer requirements through active listening and use of multiple questioning methods
- working effectively and efficiently when dealing with client requests, multitasking where possible to complete notes and log any queries
- ensuring all calls are compliant with Data Protection
- listening to the client's requests, confirming all data and reassuring them through use of positive language
- suggesting or recommending other relevant products offered by IN-SYNC Group that clients may find beneficial
- resolving customer queries first time, using all knowledge sources and content available via the IN-SYNC Help Centre
- escalating any customer concerns or complaints for quick resolution
- using customer feedback to inform line managers of potential issues and ideas for improvement

**Benefits**:

- 22 days holiday (rising by 1 day per year to a max of 25 days)
- Pension plan
- Professional study support
- Healthcare cash plan or Perkbox
- Cycle to Work Scheme

**Essential Skills**:

- A passion for providing exceptional customer service
- Experience of working within a high-pace, and high-pressure environment, whilst maintaining an extremely high level of customer service
- Excellent conversational skills
- Ability to converse easily over the phone and face-to-face
- Experience working in a customer-facing role
- A resilient individual, able to work flexibly to accommodate changing work priorities through periods of transformation

**About Company** **Are you IN-SYNC?**
- We're leading the way in self-employed financial services. Want to be part of it?_

We're a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment.At IN-SYNC, you'll be challenged and trusted to use your expertise and initiativeto grow.

We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.

If you're looking for a career and not just a job, you're in the right place. We like people with the courage to challenge, the hunger to succeed and the motivation to just get things done.



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