Sales & Customer Service Advisor

7 months ago


Oswestry, United Kingdom Newgate World Full time

**Newgate is a local family business designing, making and importing clocks and eyewear, selling on Amazon, our website, and to homewares stores and supermarkets in the UK, USA and other countries.**

**We are looking for an enthusiastic and highly motivated individual to join our busy team at Newgate World. We design and make the brands Newgate Clocks, Jones Clocks and London Mole Eyewear, selling online, to boutique lifestyle stores, department stores, supermarkets worldwide, and have an increasing presence on Amazon. You will be based in our Oswestry head office and will be key to handling customer enquiries, processing orders and returns as well as upkeep of our e-commerce stores.**

**Your role will include**:

- Processing web and trade orders/returns and inputting into our order management software.
- Involvement in the operation and upkeep of our Amazon stores.
- Delivering outstanding support to customers and their enquiries.
- Producing sales reports.
- Working as a team to achieve our sales goals.
- Ensuring all administration is up to date.

**We would like you to be**:

- Able to form great working relationships with customers.
- Enthusiastic and passionate about our products, with an interest in fashion, lifestyle and homewares.
- A confident communicator able to communicate our brand identity to customers, stockists and retailers with strong verbal and written skills.
- Methodical and highly organised in your approach to data input and managing customer orders.
- Passionate about delivering incredible customer service with an enthusiastic can-do attitude.
- Able to demonstrate strong computer literacy.
- Excellent at organisational and planning tasks with the ability to manage priorities independently and problem solve quickly and professionally.

**Your benefits will include**:

- Competitive salary based on experience.
- 28 days annual leave including bank holidays PLUS holiday loyalty scheme.
- Company pension scheme.
- Free parking.

Join our team based in Oswestry, Shropshire.

APPLICATIONS WILL ONLY BE CONSIDERED WITH A COMPLETED ONLINE APPLICATION FORM AND CV.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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