Service Designer

1 month ago

Preston, United Kingdom Lancashire County Council Full time

Salary £43,421 - £48,474 per annum | Full time, Permanent, 37 hours per week | Preston

**Service Designer**

Change Service

Preston, Lancashire (Hybrid working between County Hall and your home residence is expected, with regular on-site working, aligned with business needs and demand. On average, a minimum of 60% of your working time should be at County Hall)

**International Sponsorship - this role is **_not _**open to international sponsorship**

**The Role**

**What we are looking for **

We are excited to announce an opening for a Service Designer in our newly formed Service Design Team, part of our Change Service. This role is crucial in driving customer satisfaction through designing services that are not only customer-centric but also streamline costs and deliver tangible business benefits.

As a Service Designer, you will be instrumental in crafting the end-to-end service journey to enhance the user experience across local government services. Your role will involve the creation of, or changes to a transaction, product, end-to-end processes, or a single piece of content stretches across both digital and offline channels. Collaborating closely with stakeholders, you will ensure that our services meet Government Service Standards and provide functional journeys for all users, using a User-Centred Design approach.

**Key Responsibilities**
- Collaborate with multidisciplinary teams to identify service requirements and user needs.
- Visualise and articulate complex problems
- Design services that are accessible, scalable, and user-centred, aligning with government standards.
- Co-create and - Help build, set direction, and embed good practice within teams where everyone involved in the service is represented and contributes to the bigger picture.
- Translate technical concepts into non-technical language
- Source and validate relevant data and insight to inform designs
- Conduct usability testing and gather feedback from users to iteratively refine service designs and improve overall usability and effectiveness.
- Awareness of design, technology, and data principles
- Evidence-driven - you are a strong believer in context-based design, you can visualise, articulate, and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence.
- Facilitate workshops and training sessions to promote design thinking and user-centred methodologies.

**Why join us **

**Benefits**:There's fabulous flexibility and the opportunity to create the work life balance you'll love; 26-32 days annual leave, dependent on length of service, plus 10 statutory/bank holidays and an additional 20 days that can be purchased too. We have a great Employee Assistance Programme for your family and yourself plus a generous Local Authority Pension available. Finally, we have an enviable employee benefits platform which provides numerous discounts from your weekly shop to holidays and entertainment with salary sacrifice options on electronics, bicycles, white goods, and cars.

**Development**:we'll provide support and development at each stage of your journey with us from induction through to ongoing personal and professional development. There will be opportunities for career progression both vertically but also into other areas of the organisation if you wish. There will be time for reflection and interaction with your line manager, as well as peer support from those within the wider team.

**Inclusivity**:we don't have a "one size fits all" idealism, we embrace diversity and that includes around personal and family requirements so appreciate that you'll want to be working from home when you can, your hours may vary or change and for us - delivering successful outcomes is more important than watching the clock

Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role detailed in the Job Description and Person Specification. The panel may be unable to shortlist you for interview without this evidence.

**Closing Date**:31 st March 2024 **Interviews**:provisionally week commencing 8 th April 2024

Job Description & Person Specification

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