Casework Support Officer
1 month ago
We are currently looking to recruit 1 x Casework Support Officer based within Sunderland.
**The Role**:
- Provide relevant and accurate information to customers, colleagues and partner organisations, delivering services to the required standard, whilst ensuring complex issues are escalated to the appropriate manager
- Engage and liaise with internal and external departments and organisations
- To collate and record accurate statistical information across range of areas.
- To manage, maintain and monitor their own workload in order to meet identified targets and deadlines, in accordance with current standards and procedures.
- Ability to work independently and / or as part of a team to ensure work is carried out in a timely, professional and accurate manner.
**The Person**:
- Must have 4 GCSE's including English and Maths grades A-C (4-9)
- Must have previous experience in a similar role.
**Job Types**: Temporary contract, Full-time
Contract length: 6 months
**Salary**: £11.18 per hour
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: cccsw
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