Housing Pfi Income Officer London
4 months ago
**This role will involve but not be limited to;**
- Assist residents in maximising their income and sustaining their tenancies by working in partnership with the Welfare Benefit Team to offer advice and support.
- Carry out weekly home visits to residents in rent arrears to provide or ensure they are receiving advice and support relating to arrears or on any other issue impacting on their ability to pay their rent and sustain their tenancy.
- Identify at the earliest opportunity tenants who require support and make referrals to the Welfare Benefits team.
- Negotiate realistic repayment agreements considering tenant’s financial circumstances and the Association’s policies.
- Attend the County Court to present cases where possession is required to minimise income loss to the Association.
- Liaise with housing teams and external agencies as appropriate to ensure records are created and kept up to date.
- Awareness and understanding of Welfare Benefits and impact on arrears collection.
- A flexible approach to working hours, inc. evenings and occasional weekend work.
- Excellent customer care skills.
- Ensuring accuracy in all of your work and taking pride in getting it right first time.
- Sound understanding of housing legislation as it relates to arrears collection.
- IT literate, with good understanding and use of Word and Excel.
- Experience of reducing arrears and presenting cases in County Court.
- Producing clear and concise written and verbal communication.
- Excellent team player.
- Understanding of Equality & Diversity within the communities we serve and within the workplace.
- A full UK driving license and access to a vehicle is desirable.
**_
We offer fantastic benefits including Pension, Life Assurance, BUPA Private Healthcare and much more. Further to this you can expect 25 days’ holiday (plus bank holidays, PLUS 3 days at Christmas), a comprehensive induction programme and excellent ongoing training._
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