IT Support Analyst
5 days ago
**IT Support Analyst - 2nd Line - Coalville**
**2nd Line IT Support Analyst** required for a leading organisation based in Coalville, where you will be responsible for providing the fast and efficient 2nd line IT software, hardware and business system support for a variety of users. Aspart of a close-knit team, you will deal with a variety of challenging IT issues from across the business.
This role would ideally suit a 1st/2nd line IT support professional who is looking for the next step in their support career.
**Key Responsibilities of the Role**
- Providing user support for business systems, including analysing user issues and queries
- Advise on system functionality for internal business systems and Windows based systems
- Provide technical support for the IT infrastructure of the clients business
- Manage incidents & requests through the call management system
- Hardware support provision for laptops, desktops, mobile devices and printers
- Co-ordination of 3rd party hardware, repair and service suppliers
- Asset, inventory and stock management
- Provide recommendations for development/improvement
- Provide user training, and assist with IT project work
**Key Skills for the Role**
- Excellent verbal and written communication skills
- Solid customer service focus and experience, preferably in a 1st/2nd line support position
- Experience using incident & request call logging systems
- Ability to work alone, and provide on-call support
- Windows XP/7/10 installation and MS Office 2007+, support and troubleshooting experience
- Experience supporting Active Directory
- Good understanding of Networking and Servers
**Salary**
The salary for this position is up to £25,000 per annum, depending on experience, plus benefits. The role does include on-call, which can boost your overall earnings.
Crimson are acting as an employment agency in regards to this vacancy
**2nd Line IT Support Analyst - Coalville
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