Resource Co-ordinator

6 months ago


Shoreham by Sea, United Kingdom Focus Group Full time

Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.

We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.

We are now recruiting for a Resource Co-Ordinator.

The purpose of this department / team is to be responsible for the effective scheduling, management and support of our Field, Remote and Consultancy teams. The co-ordinators work closely with both the engineering and service delivery teams to ensure the most cost-effective usage of engineering resources.

Main duties of this role are:

- Review orders provided throughout the business to ensure they meet all pre requirements and can be scheduled for a suitably skilled engineer.
- Strive to meet and exceed the resourcing KPI’s associated to travel time, overtime spend and failed visits.
- Effectively communicate with engineers on complex requirements including the approval of overtime requirements, stay overs and multiple engineer projects.
- Communicate with customers and internal stakeholders on changes to engineering such as sickness, over-running jobs or projects completed ahead of schedule.
- Review engineering notes to ensure they are communicated to internal stakeholders. - Pass jobs to relevant teams for invoicing or costings, where required.
- Support engineers in relation to logístical requirements including accommodation bookings, identification of stock locality and changes to schedule.
- Be able to change, adjust and re-schedule jobs based on adjusted priorities.
- Work with third party contractors where required to undertake work on Focus Group’s behalf.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person


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