Enforcement Administrator

2 weeks ago

Portsmouth, United Kingdom ITAL Full time

**Responsibility**:
To assist the Enforcement Manager to deliver a high level of service to our clients by completing a variety of administrative tasks to ensure that Key Performance Indicators ( KPI's) and Service Level Agreements (SLA's) are met.

**Activities**:

- Preparation of court documentation including photocopying and scanning of witness statements
- Serving of court documentation to Defendants, Courts and Prosecutors
- Open incoming mail
- Action incoming mail and assess mitigation following Client specific criteria for cases suitable for court
- Liaise with third parties to obtain Arrest Summons Numbers for Railway Regulation offences
- Upload Arrest Summons Numbers to associated cases
- Input of court results to Prosecutions Databases
- Take a variety of telephone calls assisting our clients’ customers with queries relating to their case, processing payments, or discussing Out of Court Settlements
- Investigation of false claims using a tracing tool and provide intelligence to Clients where necessary
- Input of payments to Prosecution Databases
- Archiving of court documentation
- Input of data to case management system
- Make outbound telephone calls to our clients' customers in relation to outstanding payments or false claims after investigation carried out using tracing tools
- Discuss payment plan options with those who find themselves in a financially difficult situation
- The scanning, input, and audit of new Penalty Fare/Unpaid Fare notices
- Process web transactions
- Monitor anomaly reports and action accordingly
- Sending of chaser letters
- Other administrative tasks relating to the recovery of revenue
- Assist with the training and mentoring of new staff members where appropriate
- Adhere to Company policies, guidelines, and standards in accordance with the Company Handbook, Code of Conduct and Employee Standards
- Attend training sessions and meetings where required
- Completion of any other administrative duties associated with the job role

**Qualifications and Skills**:
It is essential that you have excellent written and verbal communication skills and be capable of changing priorities while working quickly and efficiently.

Ready to work independently and closely with your colleagues as you achieve shared goals, you will also need to be comfortable using a range of IT platforms.

Previous experience in an administrative role is preferable.

**Extra Information**:

- Successful applicants will be required to complete a 6-month probationary period
- Flexible working - after a period of training, there will be an opportunity to work from home on occasion as agreed with your manager.

Free car parking.

INTERVIEWS:
Interviews will be held at our office at Lakeside North Harbour

**Salary**: £21,994.00-£23,161.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

Application deadline: 29/02/2024
Reference ID: Enforcement and Compliance Administrator

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