Accommodation Supervisor

3 months ago

Enfield, United Kingdom THE JOHNSTOWN ESTATE Full time

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

**About The Role**

**Duties and Responsibilities of the Role**:
***As an Accommodation Supervisor, you will be responsible for overseeing the daily operations of housekeeping and ensuring that guests have a clean and comfortable environment during their stay..
- Supervising and training housekeeping staff, assigning duties, and ensuring that all staff follow standard operating procedures.
- Inspecting guest rooms and public areas to ensure they are clean and well-maintained, and addressing any deficiencies immediately.
- Coordinating with maintenance staff to address any issues that require repairs or attention.
- Managing inventory of cleaning supplies and amenities, ordering supplies as needed and ensuring that they are stored properly.
- Ensuring that all rooms are prepared for guest arrival and that all amenities are stocked and in working order.
- Responding promptly to guest requests and complaints and ensuring that all guest needs are met to their satisfaction.
- Maintaining a high level of cleanliness and hygiene in all areas of the hotel, including guest rooms, public areas, and back-of-house areas.
- Collaborating with other departments, including front desk and food and beverage, to ensure a seamless guest experience.
- Preparing reports on housekeeping operations and submitting them to management as needed.
- Assisting with special projects or assignments as assigned by department heads
- Assisting with probation reviews and communication forms.

**Required Criteria**
- High School Diploma or equivalent required
- Bachelor's degree in Hospitality Management or related field preferred.
- Prior experience in a supervisory role in housekeeping or hotel operations required.
- Strong leadership and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.

**Skills Needed**

**About The Company**

**Plan your Perfect Stay with us**

You might be looking for something nearby or hoping to head into Dublin for the day - whichever you prefer, check out some of the below recommended attractions.

**Company Culture**

128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it’s deserved.

**Company Benefits**

**JOIN OUR TEAM**:
Our Team do warm, authentic welcomes particularly well, and we constantly strive to deliver polished service, guest comfort, and excellence in everything we do. We are also a ‘GREAT PLACES TO WORK’ certified employer and believe in supporting our team in day-to-day and long-term career goals. If you would like to be a part of The Johnstown Estate team, then we really want to hear from you. We are looking for people who passionately care about our guest experience and are committed to being the best in all they do.
- Benefits of Working With Us_
- Uniform/PPE
- Free Meal on duty
- Staff car parking
- Complimentary Leisure Club membership
- On the job training
- Employee Awards Scheme
- Employee Assistance Programme
- Staff Discounts/Incentives
- Life Assurance

There will be opportunities for part-time hour roles in addition to some full time roles. Weekend shifts will apply.

Vacation, Paid time off, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Life insurance, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee of the Month, Employee Recognition Scheme, On the job learning, Long service awards, Staff celebration events

**Salary**

Not disclosed

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