Customer Support Advisor

3 weeks ago


Cardiff, United Kingdom Coincover Full time

24/7 Rota (Weekend On, Weekend Off, and 2 days in the week)

**About the role**:
We are looking for 2x Customer Support Advisors who are passionate about delivering outstanding customer service within a fast-paced environment. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

**Who we are**:
Our mission is to make digital currency investments simple, safe and secure for everyone. We are building the next generation of cryptocurrency services for the fast-growing community of digital currency investors - many of whom are new to crypto.

By combining insurance with the latest security features, Coincover is the first and only service to guarantee digital funds will not be lost or stolen. Coincover significantly reduces risk and makes digital currency investments simple, safe and secure for retail and business customers.

Founded in 2018 in with the aim of making owning cryptocurrency safer and more accessible, we are a Cardiff-based fintech/insurtech start up operating in a global market
- and you will be in at the beginning, working with us to change the way people accumulate, hold and manage their cryptocurrency.

This will be a dynamic, yet challenging role which will suit someone who is focused, embraces change and wants to make a big difference creating something completely new.

**What you'll be doing**:
This is a new role with an opportunity to make an impact from the word go. As a Customer Support Advisor at Coincover you'll be mostly
- Reviewing identification checks for our end-user accounts
- Making changes to customers details
- Provide accurate information to customers about their policy
- Dealing with customer queries over payments
- Identifying and assessing customer needs to achieve satisfaction and a one communication resolution
- Ensure all customer records are updated accurately
- Ensure that all FCA compliance procedures are adhered to at all times
- Investigate and resolve customer complaints

**The sort of person we need**:

- A positive "can do" attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and pleasant telephone manner
- Previous customer service experience
- Comfortable dealing with customer queries and complaints
- Keen to learn new skills and quick to adapt
- Computer literate

**What you'll get**:

- The chance to make a big difference from day one
- Exposure to a high-growth business and all it entails
- Self-driven development opportunities
- Competitive salary and bonus scheme
- 30 days annual leave plus standard bank holidays
- Flexible and remote working available
- Head office in central Cardiff

We would love to see you in our office with the rest of the team a few days a week as restrictions once again allow, so you need to be willing to commute to Cardiff.



  • Cardiff, United Kingdom Everyday Loans Group Full time

    We are looking for some contractors with excellent customer service skills? Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. Winners of MoneyFacts Best non-mainstream lender for the last five years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb...


  • Cardiff, United Kingdom Pendragon PLC Full time

    Customer Service Advisor 35-hour contract- (Monday, Tuesday, Thursday and Friday) Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you a confident customer service...


  • Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate,...


  • Cardiff, United Kingdom Everyday Loans Group Full time

    We are looking for some contractors with excellent customer service skills? Do you see yourself having a career in Finance and would like to see what it is like? We may have the role for you! Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. Everyday Loans is an established market leader...

  • Customer Advisor

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Berry Recruitment Full time

    Customer Advisor - Part Time - Saturdays Only Berry Recruitment is out looking for a well presented and confident Customer Advisor. This position it's Saturdays only ,no other days, and it will be office based. Pay 12 per hour. Location - Cardiff.Working pattern - Saturday 9am until 5:30pm. Contract until the 31st of October 2024. Key Responsibilities: Your...


  • Cardiff, United Kingdom Young Voices Full time

    **YOUNG VOiCES,** the largest school choir concerts in the world have an exciting new opportunity for an enthusiastic and organised **Customer Relationship Advisor** to join their team in the YV office in Birchgrove, Cardiff for a fixed term 6 month contract leading to a permanent role. - Reporting to the Business Support Manager & Customer Relationship...


  • Cardiff, United Kingdom Brook Street Full time

    **Customer Service Advisor** We are seeking 3 Customer Service Advisors to work for a growing organisation on a temporary basis. You will provide telephone support to customers who are seeking emergency assistance These are temporary positions starting Monday 23rd January so you must be available immediately for work Your training will be 9-5 Monday to...


  • Cardiff, United Kingdom Tate Full time

    Customer Service Advisor 3 month temporary Hybrid working £14.02 per hour Location - CardiffTate are working with a leading energy supplier in the UK to recruit for a customer service advisor position in Reading to come and hit the ground running. Please feel free to apply and we will get back to your application as soon as possible!Key...

  • Helpline Advisor

    4 days ago


    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you work effectively with a focus on...

  • Customer Advisor

    4 hours ago


    Cardiff, United Kingdom EE Full time

    Customer Advisor - Contact **Job Req ID**:18384**Posting Date**:20 Jun 2023**Function**:EE Contact Centres**Location**:Cardiff Contact Centre, Cardiff, United Kingdom**Salary**:21,408**Where**: - **Cardiff - Contact Centre** **Full time**: Permanent **Salary**: £21,408 **Hourly rate**:£10.98 **Hours**: 37.5 **The Role** - Are you someone with...


  • Cardiff, United Kingdom Adecco Full time

    Job Title: Customer Service AdvisorContract Type: TemporarySalary: £11.66 per hourWorking Pattern: Full TimeOur client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £11.66.As a Customer Service...


  • Cardiff, Cardiff, United Kingdom Godwin Recruitment Full time

    Brand-new customer care opportunities Monday - Friday, 9am - 5pm. Easily accessible city centre location Excellent benefits and small friendly team working environment Due to office relocation, a leading supplier of healthcare products is recruiting for customer service advisors to assist in the daily operations of a regional dispensing centre, providing...

  • Customer Advisor

    1 day ago


    Cardiff, United Kingdom Guidant Global Full time

    This role is working on a predictive dialler making outbound calls as well as dealing with inbound internal calls and main objective is to book smart meters, this role is target drive where achievable targets will be set weekly to the advisors. Outbound & Inbound call centre, working off a list of current business customers, making calls to ask them if...


  • Cardiff, United Kingdom Young Voices Full time

    **YOUNG VOiCES,** the largest school choir concerts in the world have an exciting new opportunity for an enthusiastic and organised **Customer Relationship Advisor** to join their team in the YV office in Birchgrove, Cardiff. We are offering a permanent contract following a successful 6 month probationary period. - Reporting to the Business Support Manager &...


  • Cardiff, United Kingdom EVO Group Full time

    Banner Business Solutions (trading as Complete) are recruiting a passionate and customer-focused individual to join our Cardiff based team as a Customer Services Advisor. This role plays a critical part in ensuring our customers have a positive and seamless experience with our company. As a Customer Services Advisor with a focus on customer experience, you...


  • Cardiff, United Kingdom Tate Full time

    Customer Service Advisor 3 month temporary Hybrid working £14.02 per hour Location - Cardiff Tate are working with a leading energy supplier in the UK to recruit for a customer service advisor position in Reading to come and hit the ground running. Please feel free to apply and we will get back to your application as soon as possible! Key accountabilities ...


  • Cardiff, United Kingdom EE Full time

    Customer Service Advisor Job Req ID: 11592 Posting Date: 16-Mar-2023 Function: EE Contact Centres **Location**: Cardiff Contact Centre, Cardiff, United Kingdom **Salary**: 21,408.00 Where: Cardiff - Contact Centre Full time: Permanent **Salary**: £21,408 plus regular bonuses Hourly rate: £10.98 Hours: 37.50 The Role Are you someone with enthusiasm...

  • Customer Advisor

    3 weeks ago


    Cardiff, United Kingdom Berry Recruitment Full time

    Customer Advisor - Part Time - Saturdays Only! Berry Recruitment is out looking for a well presented and confident Customer Advisor. This position it's Saturdays only ,no other days, and it will be office based. Pay £12 per hour. Location - Cardiff.Working pattern - Saturday 9am until 5:30pm. Contract until the 31st of October 2024. Key Responsibilities:...


  • Cardiff, United Kingdom Maritime and Coastguard Agency Full time

    **Details**: **Reference number**: - 270994**Salary**: - £22,497- Plus £1,000 shift working allowance.**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - MCA - UK Maritime Services**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery**Working pattern**: - Flexible...


  • Cardiff, United Kingdom Pendragon PLC Full time

    Customer Service Advisor Location: Vauxhall Cardiff 35-hour contract- (Monday, Tuesday, Thursday and Friday) Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you a...