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Medical Receptionist/care Navigator

4 months ago

Bexhill, United Kingdom Bexhill Old Town Surgery Full time

We are expanding our team

Bexhill Old Town Surgery is seeking a motivated, polite, patient and conscientious Medical Receptionist/Care Navigator to join our friendly, dynamic team. This is a fast-paced role in a pressured environment so a high stress tolerance is essential. The surgery is open from 8:00 am - 6:30 pm daily. Must be flexible to cover holidays and sickness. Shift pattern will be discussed at interview.

Previous applicants need not apply.

**Job summary**:
To be responsible for undertaking a wide range of reception, telephone and administrative duties. This will be under the direction of the Reception Manager with the aim of providing comprehensive support to the multidisciplinary team at the Practice, and the best possible service to the patient population.

Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, in person, by phone or via electronic means.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Allocated duties will vary on a day to day basis depending on current and evolving workloads, skill mix and staffing levels.

Job responsibilities:
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

- Opening up/locking up of practice premises and maintaining security in accordance with current practice protocols.
- Maintaining and monitoring the practice appointments system
- Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients.
- Processing personal and telephone requests for appointments, visits and telephone consultations, in accordance with practice guidelines; ensuring callers are sign-posted to the appropriate healthcare professional / service.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Have a working knowledge of the telephone system.
- Enter requests for home visits onto the electronic appointment system, ensuring to carefully record all relevant details and referring to the duty doctor where necessary.
- Enter patient information onto the computer as required, in accordance with practice guidelines.
- Administrative tasks as required for examples scanning documents onto medical records
- Scan and photocopy when requested to do so.
- Keep the reception and waiting areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Any other duties appropriate to the post that may be agreed from time to time.

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediate