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Reception Supervisor

4 months ago

Harrogate, United Kingdom Valor Hospitality Full time

**Reception Supervisor**:
25200.00

Crowne Plaza Harrogate, HG1 1XX

**Why join us?**:
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.

**The Role**:
As ‘Reception Supervisor’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

**What you’ll be doing**:

- Supervising, training, coaching
- Delivering top quality Customer service
- First point of contact for our guests
- Work effectively with the team and other departments
- Checking guests in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upsells and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you

**What’ll make you a great fit for us here at Valor**:
You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

**What you’ll become a part of**:
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

**Hotel Description**:
Crowne Plaza Harrogate is an impressive 11-story hotel set in the heart of Harrogate, offering views over the Yorkshire Dales and the historic spa town. The hotel is connected to the Harrogate Convention Centre. The hotel offers eight flexible conference rooms that can accommodate up to 320 guests, 214 stylish bedrooms, The Springs restaurant and Springs Bar & Terrace. There is also a convenient mini-gym on-site.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.