Technology Services Assistant

2 weeks ago


Leeds, United Kingdom Alexander Mann Solutions Full time

**Job Title - IT Service Desk Analyst role**

**Location - Leeds Lovell Park**

**Length of role - 12 Months**

**Working Hours - Monday to Friday between the hours of 7am - 7pm, 35 hours per week (Full Time); Rotational Saturday working will never normally be more than one a month**

As the largest digital bank in the UK, Lloyds Banking Group is on a journey to ensure they can support the customers of today and tomorrow.

Lloyds Banking Group is shaping the future of their industry. Join them to shape how customers are supported now and for years to come.

Lloyds Banking Group is a leader of collaboration and puts team-work at the centre of their entire organisation in order to reinforce innovation and help make a real difference to the lives of their customers. To support this we are currently looking to recruit Service Desk Analysts to work as part of its highly skilled team to provide technical support to its staff in a fast paced environment.

As an integral part of the organisation you will be responsible for:

- Providing 1st line support to business users across the network
- Reducing the number of incidents progressing to 2nd line support
- Remotely accessing users computers
- Resetting passwords
- Analysing situations and evaluating problems to come up with the best solution for the business and customer
- Managing the expectations of customers whilst having an empathetic understanding of their issue
- Providing training support to users at all levels within the business
- Providing a friendly yet professional level of customer service
- Answering calls and working on Online incidents to resolve IT issues
- Handling complaints sensitively and understandingly
- Working unsupervised to ensure that the businesses service levels agreements are met

Skills required
- The right person should have a passion for IT, a good understanding of IT Service Desk processes and the importance of its role within a business. Also, a proven track record of excellent customer service and exceptional communication skills.
- Join Lloyds Banking Group to experience a truly inclusive approach, meaning all colleagues can make a difference every day.

**Interested in this opportunity?**

**To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case) Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next**

**Salary**: £11.70 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: ACV00485



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