Vip/private Client Services Associate

2 weeks ago

London, United Kingdom Parker Lane Full time

rlvd strives to make luxury fashion accessible to the consumer. avoiding fast fashion through changing the way we think of fashion by investing - not shopping. our solution is a circular platform to purchase clothes, wear them, love them and then sell them on. send us your clothes and we handle the rest: collection, restoration, authentication, pricing, detailed descriptions and photography._

**Position Overview**:
We are seeking a highly skilled and customer-focused **Luxury Concierge** to join our fashion resale marketplace. As a Luxury Concierge, you will be responsible for providing exceptional personalized service and assistance to our high-end clientele. Your main objective will be to ensure a seamless and enjoyable luxury shopping experience for our customers. If you have a passion for fashion, a keen eye for detail, and excellent interpersonal skills, we invite you to join our dynamic team.

**Responsibilities**:

- Provide personalized and attentive service to high-net-worth customers throughout their luxury shopping journey on our fashion resale marketplace.
- Act as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing fashion expertise with a focus on luxury brands and high-end fashion.
- Offer guidance and assistance in navigating the fashion resale marketplace, including product selection, size recommendations, and style advice.
- Collaborate closely with the operations team to ensure accurate product descriptions, quality control, and timely shipping of orders.
- Stay updated on the latest fashion trends, luxury brands, and industry news to provide customers with informed recommendations and suggestions.
- Work closely with our authentication team and utilizing your expertise in identifying genuine designer products.
- Handle customer feedback and complaints promptly, providing appropriate solutions and ensuring a high level of customer satisfaction.
- Build and maintain strong relationships with customers, striving to exceed their expectations and establish long-term loyalty to our fashion resale marketplace.
- Coordinate with external luxury service providers, such as personal shoppers, stylists, and luxury hotels, to offer additional exclusive services to our customers.
- Identify opportunities for upselling and cross-selling luxury fashion items, collaborating with the sales team to maximize revenue and customer engagement.

**Requirements**:

- Previous experience in a luxury retail, fashion, or concierge role, preferably within the luxury resale industry.
- Extensive knowledge and passion for luxury fashion brands, trends, and styles, with a strong understanding of product authenticity.
- Exceptional communication and interpersonal skills, with the ability to interact confidently with high-profile clients.
- Strong problem-solving abilities and a proactive approach to customer service, ensuring customer satisfaction and issue resolution.
- Excellent organizational skills and attention to detail to manage multiple customer requests and provide accurate information.
- Familiarity with online marketplaces, e-commerce platforms, and customer relationship management (CRM) systems.
- Ability to work in a fast-paced environment and adapt to changing priorities and customer demands.
- Professional demeanour, maintaining confidentiality and discretion when handling sensitive customer information.
- Flexibility to work weekends, holidays, and non-traditional hours, as necessary, to meet customer needs.
- Additional language skills, especially in languages spoken by luxury clientele, would be an advantage.
- rlvd offers the opportunity to work in a fun, energetic and fast paced environment. we are high performing and provide high levels of challenge and support._
- Our core business, Parker Lane Group, leads the category in managed resale and re-commerce services. Our Resale as a Service (RaaS) solution and in-house end-to-end supply chain combine to deliver the highest resale values in the market for managed resale services._

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