Customer Service Assistant
2 weeks ago
Customer Service Assistant
**Location**:
Manchester, GB
**Department Name**:
Northwest and Central Region
**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
**Brief Description**:
**What will you be doing?**
To provide a customer focused presence within the station on a day to day basis to deliver a first class and safe station environment for Train Operating Companies (TOCs), passengers and retailers.
**About the role (External)**:
**Key Accountabilities**:
1. Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC’s and customers travelling throughout the station.
2. Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
3. Respond to and record emergencies and incidents involving the general public and industry partners, as required.
4. Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
5. Actively assist and provide information to customers travelling throughout the station.
6. Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
7. In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
8. Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
9. Fulfil allocated duties as prescribed within Emergency Plans.
***
**Job Skills, Experience and Qualifications**:
Essential
- Command of English language, both written and oral
- Experience of working in a customer facing environment
- Confidence to deal with different types of situations assertively
- Experience of working effectively as part of a team
Desirable
- Educated to GCSE or equivalent in English and maths
**Salary**: £21,500.00
**Safe behaviour** is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision
We will endeavour to offer a diverse interview panel wherever possible.
-
Customer Service Apprenticeship
1 week ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Fusion Smiths Full time**Customer Service Assistant** **Location: Manchester, UK** Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our client’s team as a Customer Service Assistant at their Manchester location! **Role...
-
Customer Service Assistant
2 weeks ago
Manchester, United Kingdom Swift Resourcing Full time**Customer Service Assistant in Manchester** **Full Time Only | On-site Role** Are you an outgoing individual with a passion for engaging with the public? Do you thrive in a team-oriented environment and aspire to progress in your career? If so, we have an exciting opportunity for you! **About the Role**: As a Customer Service Assistant based in...
-
Customer Service Assistant
1 week ago
Manchester, United Kingdom CSP GROUP LTD Full timeWe are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for customers, providing exceptional service and resolving inquiries. **Duties**: - Provide information about products and services - Resolve customer complaints in a professional manner - Up sell products and services to...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom CSP GROUP LTD Full timeWe are seeking a Customer Service Assistant to join our team. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a professional manner. **Duties**: - Respond to customer inquiries via various face to face channels - Provide information about products and...
-
Customer Service Assistant
1 week ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! **Looking for a new career for 2023?** Are you looking for a role that allows you to put your great people skills to use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! **Looking for a new career for 2023?** Are you looking for a role that allows you to put your great people skills to use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...
-
Customer Service Assistant
3 weeks ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...
-
Customer Service Assistant
3 weeks ago
Manchester, United Kingdom Grid Manchester Full timeCustomer Service Assistant at GR!D Manchester! Are you looking for a new role in which to put your people skills to great use? Do you feel you would thrive within a supportive team in the workplace? We are looking for a person who is prepared to handle front of house customer care on site at our client events with a vibrant and personable...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Bold Talent Agency Full time**Customer Service Assistant - Manchester City Centre - Full Time** - Are you bored of working from home? Do you prefer working in an office environment?_ - Are you looking for an immediate start opening?_ - Do you want to work in a fun, diverse team where team nights are a regular thing?_ **Customer Service Assistant - We require people who**: - Enjoy...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Bold Talent Agency Full time**Customer Service Assistant - Manchester City Centre** **Full Time** **Weekly Pay £300 - £400** - Are you bored of working from home? Do you prefer working in an office environment?_ - Are you looking for an immediate start opening?_ - Do you want to work in a fun, diverse team where team nights are a regular thing?_ **Customer Service Assistant - We...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Bold Talent Agency Full time**Customer Service Assistant - Manchester City Centre** **Weekly Pay £300 - £400** - Are you bored of working from home? Do you prefer working in an office environment?_ - Are you looking for an immediate start opening?_ - Do you want to work in a fun, diverse team where team nights are a regular thing?_ **Customer Service Assistant - We require people...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Bold Talent Agency Full time**Customer Service Assistant - Manchester City Centre** **Full Time** **Weekly Pay £300 - £400** - Are you bored of working from home? Do you prefer working in an office environment?_ - Are you looking for an immediate start opening?_ - Do you want to work in a fun, diverse team where team nights are a regular thing?_ We are seeking a highly motivated...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom BCA Full time**We are looking for reliable, passionate, and professional individuals who want to join the BCA family!** **Job Title: Customer Service Assistant** **Location: BCA Manchester** **Salary: £23,151 per annum** **Working Hours: 40 hours a week Monday to Friday 08:30-17:30 (Part Time roles available)** **Who are we?** We’re the biggest name in...
-
Customer Service Assistant
1 week ago
Manchester, United Kingdom Laser Quest and Rock Attraction, Trafford Centre Full timeWe are excited to advertise two part time customer service assistant roles within our team here at Laser Quest, intu Trafford Centre. No experience required, but you must be fluent in English. We are looking for energetic, dedicated, fun and outgoing individuals to join the busiest Laser Quest in the UK to strengthen our team. At Laser Quest we pride...
-
Customer Service Assistant
2 weeks ago
Manchester, United Kingdom Brook Street Full timeBrook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Manchester, UK, we currently have part time roles available and may have some FT in the future. Role: Customer service...
-
Customer Service Assistant
4 weeks ago
Manchester, United Kingdom Network Rail Full timeCustomer Service Assistant **Location**: Manchester, GB **Department Name**: North West & Central Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter....
-
Customer Service Assistant
3 weeks ago
Manchester, United Kingdom Brook Street Full timeBrook Street are looking for enthusiastic individuals who are looking to try something new and seek a new challenge in the customer service sector. We have numerous customer focused roles for a Public Sector client based in Manchester, UK, we currently have part time roles available and may have some FT in the future.Role: Customer service assistantHours:...