Welfare Officer

2 weeks ago

King's Lynn, United Kingdom CITB Full time

**Job Title: Welfare Officer**

**Salary Range: £29,700 - £36,000**

**Location: King's Lynn**

**Please put together a 10 minute presentation as part of your interview on your experience with welfare and how you might improve a welfare department.**

Our main objective is to create a culture that helps all of our customers strive towards a workforce that is reflective of today’s society.

**Role Purpose**:
To provide face to face support and supervision to our learners in all matters of day-to-day life beyond the classroom, in a safe and secure environment. Working towards success, with first line concern for their mental, physical, social and emotional well-being of learners.

To work closely with Health & Safety and Safeguarding Leads to assist in keeping children safe.

**Role Accountabilities**:

- Support learners by facilitating opportunities for them to engage in a wide range of personal development activities such as learning from external speakers, carrying out activities in the local community and recreational activity.
- Create and maintain an inclusive, vibrant, and social environment during break times and outside of training hours.
- Track and monitor learner personal development activities and gather formal feedback from the learners on their effectiveness.
- Gather feedback from learners and conduct learner voice activities regarding their experiences at NCC.
- Provide learners with impartial careers information advice and guidance relating to career progression opportunities using the resources and information available via the Careers Specialist.
- Provide physical and mental wellbeing support to learners and provide curriculum delivery teams with information regarding their individual needs.
- Take appropriate action to investigate and resolve incidents that involve learners that may arise, following all CITB policies and procedures.
- Act in “Loco Parentis” as appropriate for those learners who are under 18 years of age and/or vulnerable adults, managing and reporting all levels of Safeguarding concerns and signposting learners to relevant support.
- Regularly liaise and communicate with curriculum managers, lecturers, and instructors to discuss learner progress.
- Act as a role model in terms of fairness, inclusion and respect.
- Work closely with CITB colleagues and the Welfare Manager to gather highly sensitive information with regards to learners’ health and wellbeing and record all information appropriately using correct CITB systems.
- Deal with highly sensitive and confidential situations, following CITB Safeguarding procedures, which at times may involve external agencies.
- Maintain accurate records using the appropriate systems.
- Ensure a high standard of learner behaviour and carry out low level disciplinary action in accordance with the disciplinary policy.
- Provide learner support in line with the Alcohol, Drug and Weapons Misuse Policy, and act as a ‘companion’ during any searches carried out by Police.
- Carry out Drug and Alcohol testing as required.
- Attend and contribute positively to team meetings where required.
- Consistently demonstrate the required behaviours, whilst being a role model for learners and challenge inappropriate behaviour in a professional manner.
- Follow all safeguarding policies and procedures and be responsible for fostering a positive, inclusive and safe environment where all learners feel safe, included and supported.
- Ensure that all learners work and behave safely and always follow all health and safety rules and regulations.
- Establish and maintain strong relationships with relevant industry professionals, employers and other stakeholders, to organise learning and development opportunities for learners.
- Attend relevant workshops, conferences, and training sessions to keep up to date with changes.
- Comply with CITB policies and procedures.
- Drive the minibus to take learners on excursions and to and from the train station or airport.
- Work unsociable hours including evenings, weekends and Bank Holidays where required.
- Travel to all CITB colleges is required with this role and will be fully compensated by CITB within policy.
- Flexibility is required with this role to ensure key elements of safeguarding for CITB learners is covered at all times.

**Knowledge, Skills, Qualifications and Experience**:

- Post holders will have good level of education, minimum 2 GCSEs (or equivalent) to include Maths and English
- Specialist work experience, and an SVQ in Youth Work, and Advice and Guidance, minimum Level 5; (or equivalent)
- Specialist work experience and an NSPCC / LCIS Certificate in Child Protection and Safeguarding; desirable SVQ Level 5 through CPD (or equivalent)
- Counselling experience; ideally certificated foundation course as minimum, up to Diploma through CPD.
- First Aid at Work Certificate to include mental health elements
- Full clean driving licence; Local Authority assessment to drive minibuses
- Interme

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