Colleague Host

4 weeks ago


London, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

Overall Role

The Colleague Host is responsible for delivering a memorable colleague and visitor experience every day through face-to-face engagement, proactive communication, and exceptional customer service.

The Colleague Hosts provide friendly, knowledgeable, and courteous first impressions to Colleagues and are an essential part of the OurWorkplace team. They are the first point of contact for OurWorkplace services and related matters. The role of the Colleague Host is to build trusted, valued relationships with every interaction. This role showcases the great work carried out across all Workplace service lines whilst gathering and addressing feedback from clients whether negative or positive.

They are the first point of contact for OurWorkplace services and related matters. The role of the colleague host is to build trusted, valued relationships with every interaction. This role showcases the great work carried out across all Workplace service lines whilst gathering and addressing feedback from clients whether negative or positive.
The Colleague host own service delivery and operations in their areas of responsibility, proactively anticipating the needs of clients and visitors ensuring a seamless consistent level of service is provided at every user touchpoint.

I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility how our services are seen in the eyes of my customers. I am a team player, always the first to offer help to colleagues. I have an incredible ability to spark an immediate rapport with visitors and colleagues alike. I like to build relationships quickly but also retain key information to strengthen and personalise those relationships. I look for innovative ways to improve efficiencies within the workplace and enhance client experiences, whilst showing I am flexible and adaptable to business needs. I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.

Personal Profile

I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility how our services are seen in the eyes of my customers. I am a team player, always the first to offer help to colleagues. I have an incredible ability to spark an immediate rapport with visitors and colleagues alike. I like to build relationships quickly but also retain key information to strengthen and personalise those relationships. I look for innovative ways to improve efficiencies within the workplace and enhance client experiences, whilst showing I am flexible and adaptable to business needs. I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.

Exceptional Service Standards
- I foster a sense of community by building lasting and meaningful relationships with our customers
- I am committed to safety, sustainability, and wellbeing
- I transform problems into opportunities
- I innovate to be one step ahead
- I champion the digital journey and and focus on driving engagement and impact

Duties & responsibilities
Primary tasks and objectives
Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
Take ownership of all services that support our colleagues and visitors within the workplace
Build relationships with key stakeholders and encourage interactions between colleagues and OurWorkplace teams
Understand the needs and wants of the business or business units you support
Create a workplace culture that demonstrates our values while supporting and leading our colleagues through our new workplace environment(s).

Customer Service & Communications
Build a sense of community and purpose by driving colleague engagement and creating an environment that attracts and retains high-performing talent.
Ownership of all interactions and queries, dealing with those that fall within Colleague Host responsibility until completion.
Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate.
Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself.
Lead the implementation of engagement campaigns by identifying local partners to engage with and promote awareness of the campaigns
Ability to communicate effectively through digital platforms (e.g. Yammer, digital displays, signage, etc)
Identify and prioritise urgent requests, communicating with clients and OurWorkplace team ensuring quick, efficient reaction and seamless service.
Listen and leverage information to understand what our clients and colleagues t


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