Customer Service Advisor

4 weeks ago


Bedford, United Kingdom Ascendant Recruitment Full time

**Customer Service Advisor**

**Permanent**

**£24,000.00**

**Bedford**

Our Bedford based client is looking for a Customer Service Advisor to support their busy Pensions Department on a permanent basis. You must be willing to work from the office. The purpose of this role is to deal with the day-to-day call logging/customerservices and administration of enquiries in relation to the Company's pension.

**Your duties will include but are not limited to**:

- Answering telephone calls answering queries.
- Assisting with the calculation and payment of benefits, referring non-standard cases to Management.
- Processing work in accordance with documented workflow procedures.

**To be successful in this role, you will need to**:

- Demonstrate a high level of attention to detail and accuracy
- Be IT literate and numerate.
- Be able to work as part of a team.
- Use your initiative in a fast paced working environment.
- Possess strong interpersonal skills.
- Have an excellent telephone manner.
- Have attained a Grade C or above in Maths and English at GCSE/O-Level.
- No previous pensions experience is required.



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