Desktop Support Specialist

3 weeks ago

London, United Kingdom The Workshop Full time

**Who we are**

The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another.

**Your mission**

Within The Workshop the IT Services Group is at the heart of the value chain for Infrastructure division. Our teams are a tight knit operating unit where excellence is the standard.

The Desktop Support team enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.

**What you'll do**
- Provide computer systems troubleshooting and support to corporate user base of approx. 400 users across multiple offices: Windows, Mac and Linux.
- Provide timely and consistent support, acknowledging and recording all issues and requests.
- Handle network and desktop setup for New Employees/Visitors and office moves.
- Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users.
- Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
- Manage hardware inventory and purchasing requests.
- Manage printers queues systems.
- Create documentation for corporate policies and processes.
- Share knowledge of company corporate tools with the users to ease their day to day work.
- Support backup and restore policy of users equipment.
- Optimize and automate repetitive tasks.
- Work on project roll-outs and report their progress.

**What you'll bring**
- Minimum 2 - 3 years of experience in a Desktop support\Technical Support role.
- Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls.
- Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers,fax machines, scanners, copiers and audio/visual equipment (cisco/webex)
- Proven experience administering: Microsoft Windows 7/8/10, Microsoft Office 2007-2016, MacOS and Linux.
- Strong skills managing Active Directory (Users, contacts, permissions, groups...)
- Experience with management systems SCCM/MDT and MDM (XenMobile, Airwatch, MobileIron)
- Security Services - Trend Micro/EPO/WSUS/Secunia/VPN
- Experience with Dell/Lenovo/HP/Apple hardware
- Ability to work well under pressure.
- A strong sense of responsibility and initiative and an ability to complete tasks accurately.
- Ability to work in a team environment and independently.
- Expected to be familiar with all corporate processes and policies.
- Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
- Work on a rota basis.
- Some physical lifting required and office presence on a daily basis is requered.

**What's in it for you**
- Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech
- Attractive salary and customisable benefits package
- Contemporary and accessible office environments with a range of workplace perks
- Six weeks’ paid leave for every four years of service
- Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
- Being part of a team with a forward-looking, international mindset and agile working practices
- A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages)
- Wellbeing programmes, learning and personal growth opportunities
- A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons
- Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing

**Our values**

We understand that great ideas come from great people, and great people thrive when they’re trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills - and that comes from the diversity of our people.

  • Desktop Support Specialist

    4 weeks ago

    London, United Kingdom Axiom Software Solutions Full time

    **Job Description**: JOB DESCRIPTION: You will be the face of technology support in this location, helping to support local users across a wide range of business functions. They will rely on you to provide timely and accurate solutions to their technical problems. Your Manager will be based in London and you will work alongside a wider EMEA and Global team,...

  • IT Desktop Support

    4 weeks ago

    London, United Kingdom vertex-it-solutions Full time

    **Vertex IT Solutions is pleased to announce that we are looking for a Desktop Support Engineer** - To provide Desktop Support Services on site for the client **Experience** - Proven Experience of Break-Fix Engineering - Microsoft desktop - Office 365 administration and support - Active Directory - Demonstrable experience negotiating difficult situations to...

  • Desktop Support

    4 weeks ago

    London, United Kingdom Harrington Starr Full time

    Location: - London- Industry: - Infrastructure Support- Salary: - 45000- Reference: - 17065- Contact name: - Harriet Lamplugh de Smith- Job published: - February 22, 2023**Job description**: - Desktop Support Engineer (Windows 7/8, Exchange, Active Directory, TCP/IP, Windows Server, Client Facing, Finance)_ **Desktop Support Engineer (Windows 7/8,...

  • Desktop Support Engineer

    7 days ago

    London, United Kingdom InvitISE Ltd Full time

    We are currently looking for a Desktop Support Engineer for our prestigious financial sector client based in London paying between £38,000 to £42,000 + Great Benefits depending on experience. This is a great opportunity for a Desktop Support Engineer to really grow their all round skill set as great training and up skilling is provided. Previous...

  • Desktop Support Technician

    4 weeks ago

    London, United Kingdom Virtu Financial Full time

    Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution...

  • Desktop Support Engineer

    3 weeks ago

    London, United Kingdom Experis UK Full time

    Desktop Support Engineer / 1st Line SupportWe are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation!Resolving customer technical issues relating to hardware and software, using your technical experience and...

  • Desktop Support Engineer

    1 week ago

    London, United Kingdom Lorien Full time

    We are working with a client in the consultancy space who are looking for a Desktop Support Engineer to assist in providing support for all software and hardware belonging to their end users. Key responsibilities: Repairing Dell and/or HP hardware Deploying Laptops and Desktops Dell & HP experience 2 years' minimum of Desktop Support Experience of...

  • Desktop Support Engineer

    2 weeks ago

    London, United Kingdom Experis UK Full time

    Desktop Support Engineer / 1st Line Support Interested in this role You can find all the relevant information in the description below.We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation!Resolving...

  • Desktop Support Engineer

    2 days ago

    London, United Kingdom Experis UK Full time

    Desktop Support Engineer / 1st Line Support Interested in this role You can find all the relevant information in the description below.We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation!Resolving...

  • Desktop Support Engineer

    2 weeks ago

    London, United Kingdom Experis - ManpowerGroup Full time

    Desktop Support Engineer / 1st Line Support We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation! Resolving customer technical issues relating to hardware and software, using your technical...

  • Desktop Support Analyst

    6 days ago

    London, United Kingdom In Technology Group Limited Full time

    **Job Title**: Desktop Support Analyst - Fintech **Location**: City of London **Salary**: £35,000 (DOE) **Responsibilities**: - Set up and configure new hardware, software, and peripherals, such as printers and scanners - Provide support for all internal and external customers - Troubleshoot system and network problems and diagnosing and solving hardware...

  • Desktop Support Engineer

    3 weeks ago

    London, United Kingdom Experis UK Full time

    Desktop Support Engineer / 1st Line Support We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation! Resolving customer technical issues relating to hardware and software, using your technical...

  • Desktop Support Engineer

    3 weeks ago

    London, United Kingdom Experis UK Full time

    Desktop Support Engineer / 1st Line Support We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation! Resolving customer technical issues relating to hardware and software, using your technical...

  • Desktop Support Engineer

    3 weeks ago

    London, United Kingdom Experis UK Full time

    Desktop Support Engineer / 1st Line Support We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation!Resolving customer technical issues relating to hardware and software, using your technical experience...

  • Desktop Support Engineer

    6 hours ago

    London, United Kingdom Experis UK Full time

    Job Description Desktop Support Engineer / 1st Line Support We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation! Resolving customer technical issues relating to hardware and software, using your...

  • Desktop Support Engineer

    1 week ago

    London, United Kingdom Experis UK Full time

    Job DescriptionDesktop Support Engineer / 1st Line Support We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation!Resolving customer technical issues relating to hardware and software, using your...

  • Desktop Support

    4 weeks ago

    London, United Kingdom Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...

  • Desktop Support Engineer

    4 weeks ago

    London, United Kingdom Concept Resourcing Full time

    Concept Resourcing are currently recruiting a Desktop Technician commutable to Central London on an ad-hoc basis. **Contract Duration: 1 day per week every 1-2 weeks** **Rate information**: - £160.00 per day via umbrella (inside IR35) - 9.00am - 17.00pm - 1 day per week every 1-2 weeks from March 2023 - June 2023 **The Role**: - Prepare, install and...

  • Desktop Support Engineer

    3 weeks ago

    London Area, United Kingdom Experis UK Full time

    Desktop Support Engineer / 1st Line Support We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation!Resolving customer technical issues relating to hardware and software, using your technical experience...

  • Desktop Support Engineer

    3 weeks ago

    London Area, United Kingdom Experis UK Full time

    Desktop Support Engineer / 1st Line Support We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation! Resolving customer technical issues relating to hardware and software, using your technical...