Customer Support Advisor

4 weeks ago


Manchester, United Kingdom Manchester Metropolitan University Full time

Our estates professionals are involved with strategic asset management, business continuity, security, estates development and management. With a £400m estates investment plan, our team is passionate about transformation, sustainability and improving not only our campus but the contribution we make to our city.

**About the role**:
The Customer Support Advisor is part of the Customer Support Team within Business Improvement.

The post-holder will provide a full range of professional and efficient administrative support services to internal and external customers. This will include:

- Maintenance Helpdesk calls and customer enquiries
- Access and ID card requests
- General ordering for teams across EFCD General administration duties
- Team members will provide a high-quality administrative support service
- Ensure the highest service standards are maintained whilst working under pressure to tight and demanding deadlines

The Business Improvement Team are looking for a dynamic, assured, and capable person to work within the team.

You will be able to demonstrate a wide range of skills and experience in a busy and demanding administrative role.

You must be enthusiastic about delivering an excellent level of administrative support to customers and senior colleagues within our organisation, whilst maintaining the highest customer service standards.

Strong interpersonal skills are essential, with the ability to communicate effectively both verbally and in writing.

In addition, you must be organised and be able to manage a substantial personal workload.

We are looking for someone with excellent IT skills, in particular Microsoft Office packages, and should have fast and accurate word-processing and data entry skills.

**To apply**:
Please submit your CV via our online portal.
- You will also receive an additional discretionary payment of 2% per annum, which is in recognition of staff contribution to the University's achievements and which will be added to your base salary each month until 31_st_ July 2023._
- Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion._



  • Manchester, United Kingdom Switch Advisor Ltd Full time

    Customer Sales Advisor Switch Advisor Ltd is seeking for a Customer Sales Advisor to join our team and play a key role in our growth strategy. **Responsibilities**: - Provide support to the sales team via phone and face to face interactions - Support the growth of the business by providing product knowledge and developing customer relationships. - Manage...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are customer-centric, inclusive and innovative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment - Relaxed atmosphere Job Title: Customer Support Representative We are looking for people who share our passion, energy and...


  • Manchester, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor - Livechat** Salary £19,000 - £23,000 (depending upon experience) Hybrid Working - Manchester City Centre Shifts Mon - Sat (Shifts between 8am - 8pm) **Responsibilities**: - Delivery of excellent customer service by managing your own live chat conversations in a timely manner - Work towards monthly KPI’s to meet targets -...


  • Manchester, United Kingdom Brite Recruitment Full time

    **CUSTOMER SUPPORT ADVISOR** **MANCHESTER/HYBRID** **£21,000** **BENEFITS** The fantastic team is very welcoming, and you will receive a host of brilliant perks, with various discounts, 3 volunteering days, a competitive salary, competitive pension contributions and more. **RESPONSIBILITIES** As a **Customer Support Advisor** your key duties will...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established fashion retailer, based in Manchester. You will be working within the Recoveries team, speaking to existing customers, help getting them back on track with their payments andsetting up payment plans. **Client Details** Our client are a well established retail business based...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established financial services business based in Denton. You will be working within the collections team, speaking to existing customers, help getting them back on track with their payments. **Client Details** Our client are a well established financial services business based in Denton....


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...


  • Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established Legal Law firm, based in Manchester. You will be working within the client services team, speaking to new clients to act as a liaison between new clients and departments, bydelivering accurate contact information and a detailed description of the query. **Client Details** Our...


  • Manchester, United Kingdom Page Personnel Full time

    12 month FTC with the possibility of being made perm - Fantastic opportunity to work for a leading and well-established business **About Our Client**: Our client is a leading entity within the Entertainment industry, catering to a global clientele. With a team size of over a thousand employees, they are renowned for their world-class service and commitment...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and fast-paced. Our work environment includes: - Modern office setting - Safe work environment - Company perks - Regular social events **Position: Customer Service Representative** **Core Duties & Responsibilities**: - Deal with customer complaints...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant Manchester, UK **Duties**: - Provide exceptional customer service by responding to...

  • Sales Advisor

    7 days ago


    Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Growth opportunities - Casual work attire - Relaxed atmosphere - Regular social events **Responsibilities**: - Greet customers and provide excellent customer service. -...


  • Manchester, United Kingdom ITCUK Full time

    **Customer Support Advisor** Shift Pattern: 12-hour night shift from 7pm to 7am, 4 days on, 4 days off This is an opportunity to join a fast-growing technology, marketing and support services business with circa 80 staff based in Didsbury, South Manchester. Founded in 2004 we have grown year on year and have established ourselves as a leader in our field....


  • Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...


  • Manchester, United Kingdom Dogs Trust Full time

    Salary £23,234 per year + benefits Location RC Manchester, Manchester Job Type Permanent Hours per Week 40 Closing Date Sunday 31 March 2024 **Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?** Customer Support Centre...


  • Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...


  • Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...


  • Manchester, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Manchester. We are collaborative, fun and inclusive. Our work environment includes: - Casual work attire - Growth opportunities - Wellness programmes - Regular social events **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate...