Customer Service Administrator

3 weeks ago


Swindon, United Kingdom Meridian Full time

Have you entered 2023 with no particular plan work wise but need to secure something for at least the next 12 months? If so this role could be of interest to you..

We are resourcing for a Customer Service Administrator for one of our very successful Swindon based clients. This is a full time position for 12 months to cover Maternity leave.

**Duties will involve**:
Answer the telephone in a polite and helpful manner, promoting a centre for Excellence in Customer Services
Promote Customer Satisfaction throughout the department ensuring that all our customers receive a valued service
Product registrations
Service Plan
Invoice and take payments for non-warranty work
Dealing with all Service issues and correspondence on a day to day basis
Placing Warranty and Service Calls for both In-house and 3rd party Engineers
Process service spares orders on a day to day basis, ensuring a high level of accuracy
Liaise with the Warehouse/ Stock Controller when dealing with stock issues
Process Credits on a weekly basis, including replacement parts
Arrange product replacement and collection when required
Take part in Departmental training/ meetings as required



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