Customer Service Specialist

3 weeks ago

Swindon, United Kingdom Kite Packaging Full time

**The Opportunity**

Kite Packaging have an excellent opportunity for an Internal Account Manager to join their Sales team in Swindon. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. In the past year Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2021 was £140m and our growth continues to accelerate.

The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability. You will be involved in all aspects of the business cycle and offer an all-round customer focused approach.

**Key Skills and Essential Experience**:
Essential requirements for the role:

- 2 years experience in a B2B Customer Service role
- Competent user of Microsoft Office functions
- Educated to GCSE Standard (or equivalent)
- Demonstrate strong mathematics and numeracy
- Be outgoing, positive and have excellent communication skills, particularly on the telephone
- Be a strong and accurate administrator
- Be commercially minded
- Be a flexible and supportive member of the team
- Manage a healthy workload and maintain focus and organisation
- Be able to understand and effectively follow company process and procedure
- Have a track record of customer service success and a desire to improve the customer experience
- Show a desire to learn about new and existing products

**What you’ll get**:

- Excellent competitive salary
- Good work - life balance. 8:30am to 5:30pm Monday to Friday
- Holidays 20 days
- After 6 months a range of benefits: life insurance, pension and an optional healthcare scheme
- The option to become a shareholder in the business after 6 months employment

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (required)

**Experience**:

- B2B: 2 years (required)
- Microsoft Office: 1 year (required)

Work Location: One location

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