Customer Service Specialist

1 month ago

Swindon, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - Customer Service**Title**:

- Customer Service Specialist**Contract type**:

- QA Ltd Permanent**Job advert**:
**Customer Service Specialist**

**Swindon**

**Monday to Friday 9.00-5.30**

**Hybrid; 2 in office / 3 at home**

Are you reliable, hardworking, and professional with proven customer service-related experience?
- Can you organise, plan and prioritise time and tasks effectively?
- If so, then read onHere at QA, we’re looking for a fabulous
- **Customer Service Specialist** to join our incredible Operations Team based out of Swindon**The role** covers two areas; our major
- **Reskill Programmes and Total Learning**. It’ll be primarily to support Reskill but will also require you to support our Total Learning customers
- Our
- **Reskill Programmes** work with high profile customers, delivering complex/major programmes. Commonly as an alternative to redundancy, they use our tailored programmes to retrain their staff in a completely new area. Depending on the programmes, it could be 5 weeks or 5 months’ worth of courses, exams etc. The sales and project teams work with the stakeholders to identify their skills gaps and design programmes for them- You’ll be providing varied administrative support for the programmes
- Disseminating programme information
- Build and manage events for major programme delivery (face-to face courses, online learning, retrospectives, organise exams etc.)
- Inform participants of all event details and provide with relevant resources
- Learner and trainer schedules, calendar invites, resource ordering, room hire.
- Set up/request IT requirements (Teams channels, QA community, Webex, Laptop hire)
- Maintain trackers
- Coordinate feedback
- Liaise with internal teams such as scheduling, finance, projects, and service delivery
- Maintain/ Update process documents with changes
- End of course certificates- You’ll deliver onboarding sessions virtually to learners attending total learning style courses.
- Support learners through their course, provide documentation, follow up
- Maintain and update learner slides and documentation in line with course changes
- You’ll need excellent problem-solving skills
- Work well under pressure
- Experience of managing learners within a learning environment
- Be open to change, actively seeking ways to improve all aspects
- Demonstrate accuracy and high attention to detail
- Comfortable to present to small groups of learners virtually
- Confident communicator at all levels

The interview:

- 15-minute presentation
- Followed by competency-based questions- #LI-Hybrid
- #LI-CC2**What We'll Do For You**:
**Still not convinced...?**

**Then how about this ?**

Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.**Our perks**:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
- Competitive salary
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts

**Want to know more about QA?**
- As part of the QA Group, we’re the UK’s leading tech talent and training organisation. (Yep, we’re bragging)We’re a world-leading provider of digital and tech skills, enabling organisations and learners to be winners in the digital revolution. With over 3,000 employees globally, we help clients build in-demand tech skills through a comprehensive range of training and talent solutions that blend the best of live and self-paced digital training - including training courses, reskilling bootcamps, tech apprenticeships and degree apprenticeships.We serve more than 80% of the FTSE 100, many parts of government and the public sector, and are one of Microsoft’s largest learning partners globally. We live-trained more than 280,000 people last year, with hundreds of thousands more on our global self-paced digital learning platforms.**Equal Opportunities**:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.Vacancy location

**Location**:

- South West, Wiltshire, Swindon**Job Description**:
**Attachment****:

- 00. 5096 JD.docx (143 Kb)General information

**Reference **:1000005096

  • Customer Services Specialist

    14 hours ago

    Swindon, United Kingdom BNP Paribas Full time

    CUSTOMER SERVICES SPECIALIST (JOB NUMBER: SN19023022) **Customer Service Specialist** As a Customer Service Specialist at Arval UK Group Ltd, you will be responsible for the maintenance of our retail fleet customers. *Retail customers may have 1 vehicle or may have upto 10 vehicles on lease hire at any one time* Customer Service Specialist journey makers...

  • Customer Services Specialist

    14 hours ago

    Swindon, United Kingdom BNP Paribas Full time

    **Customer Service Specialist** As a Customer Service Specialist at Arval UK Group Ltd, you will be responsible for the maintenance of our retail fleet customers. *Retail customers may have 1 vehicle or may have upto 10 vehicles on lease hire at any one time* Customer Service Specialist journey makers work out of our vibrant West Swindon office. Team...

  • Specialist Customer Service Consultant

    4 weeks ago

    Swindon, United Kingdom Openwork UK Ltd Full time

    Our Customer Service Consultants provide market leading customer service to our advisers and employees with product and payment queries. Engaging with users through an omni-channel range of contact routes, they provide a one-stop professional, positive experience critical to the success of our business. We’re extremely proud of the customer service...

  • Customer Service Advisor

    4 weeks ago

    Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor, Permanent, Full time - No weekends, £21k annual salary **Customer Service Advisor** **Permanent** **37.5 hour week | Mon - Fri** **£21k annual salary** **Office Based in Swindon** **Your new role** As a customer service advisor, you will provide support to customers ensuring that queries are answered in a timely manner providing...

  • Customer Services

    4 weeks ago

    Swindon, United Kingdom Brook Street Full time

    Are you looking for a full time permanent job in Customer Services to start in June? Are you looking to work for a company that offer excellent employee benefits?Or are you an experienced customer service specialist with a background in retail or hospitality?Then we have a job for you!Working in a modern office based in West Swindon, you will be handling all...

  • Customer Services

    4 weeks ago

    Swindon, United Kingdom Brook Street Full time

    Are you looking for a full time permanent job in Customer Services to start in June? Are you looking to work for a company that offer excellent employee benefits?Or are you an experienced customer service specialist with a background in retail or hospitality?Then we have a job for you!Working in a modern office based in West Swindon, you will be handling all...

  • Retail Customer Service Specialist- Fixed Term

    2 days ago

    Swindon, United Kingdom BNP Paribas Full time

    About the role As a Customer Service Specialist at Arval UK, Swindon, you will be responsible for the maintenance of our retail fleet customers. In this position you will spend the bulk of your time communicating with customers over the phone and via email. From listening to complaints, to providing advice and support to our customers, you will ensure all...

  • Customer Services

    1 month ago

    Swindon, United Kingdom Brook Street Full time

    Are you looking for a full time permanent job in Customer Services to start in June? Are you looking to work for a company that offer excellent employee benefits?Or are you an experienced customer service specialist with a background in retail or hospitality?Then we have a job for you!Working in a modern office based in West Swindon, you will be handling all...

  • Calls and Schemes Specialist

    1 month ago

    Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    **Calls and Schemes Specialist - Funding service helpdesk manager** **37.5 hours a week** **Hybrid working** **Hourly rate: £13.00 - £14.00 per hour** **Length of contract - 6 - 12 months** **Responsibilities** - **Customer Service**: - Take ownership of incoming service enquiries / calls - Resolve customer issues in line with policies, procedures,...

  • Customer Service Specialist

    5 days ago

    Swindon, United Kingdom ACS Staffing Solutions Full time €27,000

    Client Service Specialist  Swindon £27,000 Monday - Friday 8:30-17:00 Are you a strong administrator with great customer & client service skills? Do you have experience in financial services? Provide technical support to the team Use initiative to locate answers and helps others use their initiative to locate answers Communicate with practice & office...

  • Customer Service Specialist

    2 weeks ago

    Swindon, United Kingdom ACS Staffing Solutions Full time

    Client Service Specialist  Swindon £27,000 Monday - Friday 8:30-17:00 Are you a strong administrator with great customer & client service skills? Do you have experience in financial services? Provide technical support to the team Use initiative to locate answers and helps others use their initiative to locate answers Communicate with practice & office...

  • Service Quality Specialist

    1 week ago

    Swindon, United Kingdom Tru Talent Full time

    Quality Service Specialist Starting Salary: £30,000 OTE £35,000 Working Hours: 45 hr week Monday - Friday 8am -5:30pm Location: Swindon Extras: 25 days Holiday + Bank Holidays Our Client is looking for an experienced Parts Advisor / Parts Co-ordinator / Parts Controller to join their team. Ideally you will have experience within the automotive...

  • Service Quality Specialist

    1 week ago

    Swindon, United Kingdom Tru Talent Full time

    Quality Service Specialist Starting Salary:£30,000 OTE £35,000 Working Hours:45hr weekMonday - Friday 8am -5:30pm Location:Swindon Extras:25 days Holiday + Bank Holidays Our Client is looking for an experiencedParts Advisor / Parts Co-ordinator / Parts Controllerto join their team. Ideally you will have experience within the automotive Bodyshop...

  • Service Quality Specialist

    1 week ago

    Swindon, United Kingdom Tru Talent Full time

    Quality Service SpecialistStarting Salary: £30,000 OTE £35,000Working Hours: 45 hr week Monday - Friday 8am -5:30pmLocation: SwindonExtras: 25 days Holiday + Bank HolidaysOur Client is looking for an experienced Parts Advisor / Parts Co-ordinator / Parts Controller to join their team. Ideally you will have experience within the automotive Bodyshop...

  • Customer Support Executive x 2

    1 day ago

    Swindon, United Kingdom UK Civil Service Full time

    Job summaryJob Purpose:The Customer Support Services Team members develop a comprehensive array of knowledge in order to support the customer in a timely manner. The roles are demanding and rewarding. The role will be central to Innovate UK�s future operations.Job descriptionKey Responsibilities and Accountabilities:Working as part of the wider Customer...

  • Customer Service Advisor

    5 days ago

    Swindon, United Kingdom Advancing People Multilingual Full time

    **Advancing People Multilingual - Recruitment Specialists are now recruiting for a French Speaking Customer Service Advisor for their client based in Swindon,Wiltshire.** Roles & Responsibilities: - Handle inbound calls from existing clients - Deliver high quality customer service to major retailers as well as independent - Assist with new customer's...

  • Fraud Customer Service Consultant

    4 weeks ago

    Swindon, United Kingdom Huntswood Full time

    Huntswood is looking for experienced customer service professionals with experience of working within retail banking or fraud. As a Fraud Customer Service Consultant your role will be to deliver a superior customer service and deal with customers in a professional manner to make sure their customer journey is as smooth as possible. Taking calls from...

  • Customer Service Advisor

    1 month ago

    Swindon, United Kingdom i2i Recruitment Consultancy Full time

    **Customer Service Advisor - JANUARY START** **Swindon** **£11.53p/h | Temporary until May 2023 | Full Time | 37.5hrs**: **Monday - Friday 8:30 - 5:30PM | 1 in 3 Saturdays 9:30 - 12:30** My highly reputable client is looking for a customer service advisor to support their financial services. **The Role**: - Manage and respond to a high volume of inbound...

  • Client Service Specialist

    4 weeks ago

    Swindon, United Kingdom ACS Staffing Solutions Full time

    Client Service Specialist  Swindon  £27,000 Monday - Friday 8:30-17:00   Are you a strong administrator with great customer & client service skills? Do you have experience in financial services? If YES then this could be the role for you… Our well established client are looking for a methodical and organised client co-ordinator to join their team...

  • Senior Customer Service Consultant

    1 month ago

    Swindon, United Kingdom Openwork UK Ltd Full time

    Our Customer Service Consultants provide market leading customer service to our advisers and employees with product and payment queries, as well as systems and IT support requests. Engaging with users through an omni-channel range of contact routes, they provide a one-stop professional, positive experience critical to the success of our business. We’re...