New Business Administrator

2 weeks ago


Gateshead, United Kingdom Gordon Brown Law Full time

An exciting opportunity has arisen for a New Business Operative to join Gordon Brown Law’s busy Residential Conveyancing Administration team.

During your core hours you will be responsible for ensuring clients are provided a warm, courteous and professional welcome to the Firm. You will be responsible for dealing with all requests for quotations from potential clients and to ensure a good percentage uptake of new matters to quote enquiries received.

Key areas of responsibility include dealing professionally and diligently with all incoming telephone calls; accurately recording messages; coordinating the flow of information both internally and externally; ensuring the correct scale fees are applied to a quotation, dependent upon the referrer; preparation of quotations; making welcome calls; completing new file instructions; updating referrer portals, assisting with inbound and outbound calls as directed; liaising with case handlers as the need arises; populating client care letters; assisting with the maintenance of abeyance files; and maintaining regular contact with referrer branch offices.

Due to the nature of the role and the need to use multiple IT packages, the responsible person should be fully au fait with all Microsoft packages including Microsoft Outlook and Word.

**Job Types**: Full-time, Permanent

**Salary**: £20,319.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

COVID-19 considerations:
We have full COVID safety measures in place including hand sanitisation, temperature checking and the wearing of face coverings. Social distancing is maintained where possible. Good cleaning practices are in place.

Application question(s):

- Applicants must have experience of conveyancing, mortgages or estate agency work

Work Location: In person

Application deadline: 30/09/2023



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