Customer Service Administrator

4 weeks ago


Gateshead, United Kingdom Trinity Business Support Full time

Trinity Business Support are working on behalf of our Gateshead based client to find a Customer Service Scheduler for their on site role.

**Role Responsibilities**:

- Manage, monitor and prioritise the daily schedules of field-based Engineers
- Track and source parts for deliveries
- Liaising with warehouse to source parts for devices
- Ensure that agreed timeframes to customers are met or exceeded
- Providing customers with Engineers arrival times and delays
- Assisting customers with simple user fixes over the phone

**Skills & Experience**:

- Experience of working in a customer focused environment
- Strong organisational and communication skills
- Ability to multi-task and work well under pressure
- Experience of working with Microsoft Office including excel, teams, outlook, word

**Benefits**:

- 28 days holiday
- Discounts and savings hub
- Cycle to work scheme
- Robust Employee Assistance Programme

37.5 hour week

Monday - Friday 8am - 5pm

£23,000 Annual Salary

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: One location



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