Customer Retention Executive
5 days ago
**Customer Retention Executive (Marketing)**
**Reports To: Campaign Manager**
**Job Summary**
**As a key member of our Marketing team, you’ll work to build, implement, measure and optimise campaigns and automated communications on a continuous basis to increase event attendance and reduce customer churn rate.**
**Key Responsibilities**
- Regularly assess the effectiveness of campaigns and communications activity, making recommendations for optimising and improving results where appropriate
- Analyse, share and present campaign results on a weekly basis and be a regular contributor to marketing reporting
- Work with Marketing Managers to look at how we can improve key recurring customer journeys and how any new functionality could be implemented to improve existing campaigns
- Undertake data analysis tasks as required
- Actively identify and prioritise the development of campaigns, planning work schedules to ensure agreed attendance targets are achieved
- Communicate directly with other teams and departments to ensure that expectations are managed, are met and be able to pro-actively provide solutions to any issues that may arise
- Proactively manage and address any technical or campaign-related issues. Be able to problem solve and provide solutions to these issues
- Management & reporting of monthly newsletters
- Lead ad-hoc promotional marketing campaigns and initiatives
Desirable skills:
- Previous experience using CRM systems
- Advanced excel knowledge
- Excellent attention to detail
- High self motivation and drive to succeed
- Excellent written and verbal communication skills
- Previous experience using word press or optimize press
**What we offer in return**:
- 25 days annual leave
- Additional Holiday buy-in scheme
- Pension contribution
- Casual dress code
- Free parking
- Social Events Team
**Salary**: £23,000.00-£30,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
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