Administrator & Referral Officer

3 weeks ago


Leatherhead, United Kingdom AshLea Medical Practice Full time

**About us**

Our practice is one of the oldest in the country, founded in 1908, and we retain the best traditional family general practice whilst employing the best in modern healthcare.

We have a multidisciplinary primary health care team with 10 GP partners and approximately 65 staff. Our multi-disciplinary team also includes 8 Associate GPs, GPs with Specialist Interests, Paramedics, Pharmacists and Specialist Nurses, serving more than 21,000 patients. We have close links and are an active member practice of Leatherhead Primary Care Network and GP Health Partners federation.

The Practice Administrator & Referral Officer is responsible for supporting the administration team, ensuring they achieve their primary responsibilities:
a. Processing incoming and outgoing mail

b. File and store records as required

c. Photocopy and scan documentation as required

e. Process call/recall letters as requested

f. Data entry of new and temporary registrations and relevant patient information. Process registration queries from the PCSE. Process changes to patient registration, deduction of record and new patient registration, action GP2GP tasks

g. Process death and birth notifications

h. Input data into the patient’s healthcare records as necessary

i. Review records and accurately producing a summary of the patient’s medical history.

j. Review clinical letters allocated by external workflow optimisers ensuring they are processed appropriately, in line with practice protocols

k. Review progress of summarising ensuring practice targets are achieved

l. Process requests for information and non-NHS contract work i.e. SAR, insurance / solicitors letters and DVLA forms

m. Process incoming e-test results, ensuring they are referred to the relevant clinician

n. Code patient data as required on EMIS Web

o. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

p. Manage all administrative queries as necessary

q. Maintain a clean, tidy, effective working/kitchen area at all times

r. Support all clinical staff with general administrative tasks as requested

s. Process referrals using the electronic referral system (ERS) and to external agencies such as secondary care

t. Ensure all referrals and relevant data is coded for audit purposes.

u. Copy over text from Lexacom Echo for patient referrals for all the Practices’ GP partners, Associate GPs, GP Registrars, Paramedic Practitioners and any other referring clinicians to the EMIS templates, forms or practice letterheads, fulfilling any additional instructions/action points/tasks from the clinicians. Ensure any requested attachments are included with referrals and sent across to the Referral Support Service via the Choose and Book system in a timely manner for booking the patients hospital/medical facility of choice. Aim for a maximum turnaround time of 72 hours.

**Job Type**: Part-time
Part-time hours: 36 per week

**Salary**: £19,506.24 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leatherhead: reliably commute or plan to relocate before starting work (required)

Application question(s):
Work Location: In person



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