Reactivation Advisor

We are seeking a friendly and motivated Reactivation Advisor to join our team in Blackburn. As a Reactivation Advisor, you will be critical in reconnecting with our customers and bringing them back to GAP Plastics.

In this position, you can use your excellent communication skills and strong customer service abilities to build relationships and provide outstanding support to our customers. This is an exciting opportunity for someone who enjoys engaging with people and enjoys a busy but engaging working environment.

**Responsibilities**:

- Make outbound calls to customers who have previously engaged with GAP Plastics and our nationwide trade counters, encourage reactivation and discuss the benefits of our products and services.
- Build rapport and establish strong customer relationships by understanding their needs and providing personalised recommendations.
- Listen to customer feedback and address any concerns or issues they may have to ensure a positive experience with GAP Plastics.
- Keep detailed records of all interactions and update customers' information in our database.
- Collaborate with the sales team to identify potential upselling opportunities and provide leads for further business development.
- Stay informed about our products and services to effectively answer customers' inquiries and provide accurate information.
- Meet monthly reactivation targets to contribute to the team's overall success.

**Requirements**:

- Previous experience in a customer service or sales role is preferred.
- Excellent verbal communication skills and the ability to connect with people.
- Attention to detail and strong organisational skills to keep accurate records of interactions.
- Proficiency in using bespoke customer relationship management (CRM) software to manage customer data.
- Self-motivated and target-driven with the ability to work independently and meet deadlines.
- Flexibility to adapt to changing priorities and handle a volume of phone calls.
- **Why Choose GAP?**_

Established in 1993, GAP has grown into one of the UK's largest manufacturers and distributors of PVC-U building products. As one of our employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop our systems, processes and most importantly, our staff. Benefits include:

- Competitive salary.
- Auto enrolment pension scheme.
- Enhanced holidays.
- Free on-site car parking.
- A Personal Development Plan for all employees after 3 months service.
- Excellent career progression plans.

**If you think you have the necessary skills, experience and personal qualities to join us at GAP and help us take the next step in our expansion, please don't hesitate in sending your CV for immediate consideration.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,847.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Blackburn: reliably commute or plan to relocate before starting work (required)

Work Location: In person