Case Officers

1 month ago

West Midlands Region, United Kingdom The Royal British Legion Full time

**Job Title**:Case Officer

**Region**: Home Based - Locations;
- Cambridgeshire & Norfolk, Cumbria & Lancashire, Derbyshire & Leicestershire, Devon & Cornwall, Bristol & Somerset & Wiltshire (Fixed term and permanent positions), Essex & Suffolk, Gloucestershire & Hereford& Worcestershire, Greater Manchester, Lincolnshire & Nottinghamshire, London, Yorkshire North & East, Yorkshire South & West.

**Directorate**: Services - Welfare

**Contract**:Permanent
**Salary**:£26,588 per annum (Plus £4,452 London Weighting Allowance for London based role)

**TheRole**

At the Royal British Legion, we believe in building on potential. As a Case Officer your ability to develop and manage individual support solutions, drawing on inputsfrom a wide network of professionals, agencies and volunteers, could have a real impacton people’s lives.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed.

This is an exciting time to join Casework Services. As part of our strategic ambitions, we are increasing the number of Welfare Teams from 16 to 21, that includes investing in 28 new Case Officer posts.

Our approach will ensure our Casework staff are ready to implement our new strategy from Spring 2023 onwards. Which includes the commitment to ensuring that our staff can dedicate the appropriate time required to deliver a person-centred approach to thebeneficiaries that we support.

We currently have vacancies available in the following welfare teams: Cambridgeshire & Norfolk, Cumbria & Lancashire, Derbyshire & Leicestershire, Devon & Cornwall, Bristol & Somerset & Wiltshire (Fixed term and permanent positions), Essex & Suffolk, Gloucestershire& Hereford & Worcestershire, Greater Manchester, Lincolnshire & Nottinghamshire, London, Yorkshire North & East, Yorkshire South & West. Further opportunities and in other locations will go live over the next 2-3 months.

If successful, the main duties of your role will be:

- Manage casework support, providing direct support, advice and guidance to beneficiaries, Casework Services Coordinator, Volunteers as required. Take the lead on individual beneficiary cases in a person-centred way.
- Assessbeneficiaries’needs anddrawon supportfromtheregionalspecialist team andother providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs. Develop creative solutions in response to identifiedbeneficiary needs, drawing on inputs from volunteers and Legion members / branches as appropriate.
- Develop and maintain a thorough and detailed understanding of direct Legion support servicesandsupportservicesprovidedbyothers(bothstatutoryandnon-statutory). SupporttheCasework Services ManagerandHead of Welfareinbetterunderstanding the needs of the beneficiariesin the Areato inform the commissioning of specialist services.
- Advisebeneficiariesof support whichmaybe availabletothemandassist theminaccessing this support as necessary.
- Maintainanup-to-date knowledgeofthestatutorybenefits framework.
- Develop and take advantage of opportunities to reach beneficiaries in communities withinthe area, forging links and contacts with local organisations.

**About the Royal British Legion - Careers in Welfare**

Across the country, in every city and on every street, the RBL is there to support our Armed Forces community.

Every day, everyone in our welfare teams dedicate themselves to bettering the lives of those in this community.

Be it a conversation about financial support, physical and mental wellbeing, housing, independent living or social support - working in these teams means the time you’d spend with those who need our help, and the advice you’d offer, could have a profoundeffect on their lives.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.

We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why we’re further investing in our welfare services.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think you’ll finda role here that works for you, with career opportunities across the UK.

**Diversity Statement**

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a trulyinclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

**How to Apply**

**Closing date for this role is**: 20/01/2023

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