Digital and Transformation Lead

6 months ago


Great Yarmouth, United Kingdom Primary Care Careers Full time

**About the Role**:
Great Yarmouth & Northern Villages Primary Care Network (PCN) have an exciting opportunity for an experienced manager to join us and work with clinical and operational teams within our PCN, on a full time basis for 37.5 hours per week, to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, resource and tools to deliver changes in a collaborative way.

You will support this vision to be developed in alignment with ICS strategy and the main duties include:

- Plan, coordinate and directly support delivery of transformation activity in general practice within a PCN - with a view to improving patient access, staff and patient satisfaction, and the efficiency and sustainability of general practice services.
- Work closely with staff working at practice and PCN level to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.
- Develop strong relationships with PCN member practices and support the planning and delivery of improvements that will provide benefits to patients and staff.
- Develop relationships with ICS to gain agreement and support for local transformation plans and activity, and to support alignment with broader strategy, including the ICS’s digital strategy. Working with relevant colleagues in the ICS, the post holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support effective delivery of transformation.
- Work with the ICS to request specialist IT and estates expertise required to deliver transformation plans, in line with the ICS’s delegated responsibilities for GPIT and GP estates.
- Work with the ICS to bring in other specialist support as required e.g. in analytics, evaluation, organisational development etc.
- Help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level; but will focus their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.
- Develop and implement the networks workforce plan together with clinical director
- Lead on recruitment and supporting the staff currently employed, providing essential support to line managers.

Other key areas of responsibility within the role cover the following, please read the full job description for a full list of duties:

- Business and service.
- Information and data management.
- Policy and service development.
- HR and workforce.
- Finance and governance.

Essential:

- Educated to degree level in a relevant area or equivalent working experience at this level
- Experience of successfully delivering change and improvement programmes in a patient/customer facing environment
- Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans for delivery and following these through to benefits realisation.
- Experience of interpreting national and/or system level policy and implementing this through local programmes of work.
- A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
- Able to use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
- Able to work and make decisions autonomously, and to identify and act on challenges to move delivery forward, potentially working to tight times
- Able to understand, interpret and present complex and/or sensitive inform
- Able to interpret qualitative and quantitative information from a range of sources and present it in a clear and concise way to stakeholder.
- Excellent communication skills and an ability to engage successfully with a wide range of people at all levels within an organisation.
- Able to work flexibly, including attending evening meetings.
- Able to drive with use of own vehicle for business purposes.
- Able to work from home in a secure environment.

Desirable:

- Project management qualification.
- Additional management qualification or specialist qualification or equivalent level of experience.
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups.
- Experience of working in general practice with a good knowledge of general practice systems, processes, and procedures.

**About Us**:
Great Yarmouth And Northern Villages Primary Care Network consists of 4 practices: The Park Surgery, East Norfolk Medical Practice, Coastal Partnership and Fleggburgh Surgery. We have a strong dedicated team who support our GPs and patients on a daily basis.

We offer on-site parking and opportunities to work from h



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