Pharmacy Support Worker

3 weeks ago


Bothwell, United Kingdom NHS Scotland Full time

We are looking to recruit, permanent Pharmacy Support Workers based at Kirklands - NHSL Headquarters within the Prescribing Management Team.

**Please note**: for part time posts the salary for the position will be pro-rata.

The Pharmacy Support Worker (Primary Care) has a vital role in helping NHS Lanarkshire deliver its Primary Care Pharmacotherapy Services; ensuring safe and effective use of medicines. This post will assist pharmacists and pharmacy technicians by undertaking routine tasks. Some of these tasks may require a moderate degree of technical expertise. You will also be required to discuss use of medicines over the phone with patients and other pharmacy staff. Following standard operating procedures; you will coordinate the collection of information, input and analyse data, update clinical records as appropriate and collate information in support of quality medication reviews.

Some of the key elements are:

- To support the Prescribing Management Team in pharmacotherapy activities and the promotion and implementation of cost-effective prescribing.
- The role will include prescription management within GP practices and providing organisational support to the locality and/or HSCP Primary Care Pharmacy Team members.
- To undertake level 1 (non-clinical) medication reviews following an agreed protocol, highlighting issues (such as non-concordance) to pharmacy technicians and pharmacists, and suggesting resolutions to agreed issues (such as dose alignment).
- Work to standard operating procedures to facilitate medicines reconciliation and making changes to patient records.
- To receive referrals for medication reviews or serial prescriptions.
- In partnership with pharmacy team and GP practice colleagues, to consider, agree and implement improvements to practice prescription processes (acute and repeat)
- Act as first point of contact for queries from community pharmacies, triaging to appropriate colleagues or resolving where possible to agreed protocols.
- Organising pharmacist’s clinics and care at home appointments with patients.
- Act as a point of contact for urgent stock supply issues relevant to the practice.
- Identification and screening of patients requiring medicine safety reviews/recalls
- Be point of contact for the pharmacy team, on areas such as supply problems and issues with prescriptions. The role will be to triage the information to the most appropriate member of staff.

**Knowledge, Training and/or Experience required to do the job**:

- NVQ2andr demonstrable experience in a healthcare setting
- Experience of dealing with the public.
- Excellent attention to detail.
- Experience of working in an administrative role. Experience in the NHS or a Healthcare role is desirable.
- Demonstrate commitment to continuing professional development.
- Good knowledge of medicines commonly prescribed in primary care.
- Awareness of law and good practice related to prescribing, storage and handling of pharmaceuticals.
- Strong motivation, organisation and prioritisation skills to work independently.
- Good negotiating and inter-personal skills to work as part of a team.
- Excellent written and verbal communication stills (Standard Grade English), showing tact and diplomacy when required.
- Excellent computer skills - Word and Excel and ability to learn new systems.
- Stress tolerant.
- Adaptable and flexible, open to different systems of working and able to identify potential for progress.
- Show willingness to participate in service development.
- Able to maintain confidentiality and work in line with NHS Lanarkshire confidentiality policy.
- Adhere to the General Pharmaceutical Council Standards for Pharmacy Professionals.
- Undertake mandatory training requirements in accordance with NHS Lanarkshire policy and procedure.

Please note it is essential the postholder be:

- A Car driver with valid UK driving licence
- Stress tolerant.

‘In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
- Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.’

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

**Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence**

**NHS Lanarkshire Recruitment Website**

**Care to join us?



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