Service Coordinator

6 months ago

Edinburgh, United Kingdom Richard Irvin FM Limited Full time

Richard Irvin FM have a vacancy arising for the Service Coordinator role based at our Edinburgh office.

This role assists the Operations Managers in the day-to-day co-ordination and management of the business’ operational maintenance activities.

**Main Responsibilities**
- Log client requests and create cases, monitor, control and manage these works to ensure these works are planned in daily using the service planner on a daily basis.
- Using PPM planner to create scheduled service visits for our own Engineers and sub-contractors to meet customer expectations and company objectives.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required
- Liaise between customer and operations management to ensure smooth operational delivery
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales
- To create purchase orders for materials required for works from Engineers and to order materials from suppliers in advance of works being carried out.
- Progress any Tablet faults with the IT support facility reporting any issues experienced.
- Make sure compliance is maintained with company policies, procedures, processes and standards
- Timely progressing of cases through to work complete status including scanning documents as required
- Identify problems in specific jobs / cases and resolve them quickly and in a timely manner
- Follow standard operating procedures for efficient business operations
- Maintain clear and accurate operational documents for all work undertaken
- Timely provision of all documentation upon work completion as per maintenance schedule/contract requirements
- Accurate and timely data input from job reports as required via office systems
- Liaison with operational management regarding daily workload planning and management
- Build relationships with client representatives and represent Richard Irvin in a professional and positive manner at all times
- Electronic data management and filing of job records and other documentation as required
- Undertake specific project duties as required by the Operations Manager and Business Unit Leader

**Key Requirements**
- Good working knowledge of computer packages; Word, Excel and Outlook
- Excellent telephone skills and manner
- Effective communication skills both oral and written
- Experience working within a multi discipline office environment
- Experience working independently, on own initiative, and as part of a team
- Ability to organize own workload, respond quickly to changing priorities, often under pressure
- Ensure work is of the highest standard and that deadlines are met
- Demonstrate excellent organizational, multi-tasking and time management skills
- Excellent attention to detail and accuracy
- Ability to develop effective working relationships with peers, line managers and with external customers and clients

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

Supplemental pay types:

- Signing bonus

Work Location: In person

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