Nights Guest Services Assistant

2 weeks ago


Chester, United Kingdom Chester Race Company Full time

Holiday Inn Express at The Racecourse, a part of the Chester Race Company group, are recruiting a full time, permanent Guest Services Assistant. In return we can offer enhanced employer pension contributions, discounted gym memberships, car leasing scheme, continuous development, on-site parking, restaurant discounts and many more benefits

This role has been designed to assist the Hotel Management team in ensuring the smooth running of the hotel and a fantastic experience for guests in line with IHG and Chester Race Company brand standards.

**The successful Guest Services Assistant will be responsible for the following**:

- Managing guest check in/ out process, upselling of rewards enrolments
- Ensuring the smooth running of breakfast service
- Managing guest reservations
- Dealing with first stage of customer complaints
- Ensure that all public and back of house areas are presentable, well stocked and prepped for use around the bookings schedule
- Ensuring the hotel cellar is well stocked and the beer lines are cleaned weekly
- Ensuring following day arrivals are ready and requests have been fulfilled
- Maintain till balances throughout shift and cashing up at shift end
- Running the night audit, preparing all relevant reports

**The successful Guest Services Assistant will have the following skills / experience**:

- Previous experience of delivering excellent customer service****:

- IT literate
- Commitment to excellent customer experience
- Able to work as part of a team
- Excellent communication skills
- Good attention to detail
- Experience in a hotel role (preferred)
- Experience of bar work (preferred)
- Good reporting and analytical skills (preferred)

**Hours of work**:
Working a 4 on, 4 off shift pattern

**Salary**:
£20,000 per annum



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