Nights Guest Services Assistant

2 weeks ago


Chester, United Kingdom Chester Race Company Full time

Holiday Inn Express at The Racecourse, a part of the Chester Race Company group, are recruiting a full time, permanent Guest Services Assistant to work a 4 on 4 off shift pattern. In return we can offer enhanced employer pension contributions, discounted gym memberships, car leasing scheme, continuous development, on-site parking, restaurant discounts and many more benefits

We love to identify opportunities to develop our team. If you are passionate about guest experience, have excellent people skills, a drive to go above & beyond and an aptitude to continuously improve the service we provide to our guests then we have the potential for you to progress your career within the exciting and rewarding hotel service industry.

This role has been designed to assist the Hotel Management team in ensuring the smooth running of the hotel and a providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.

**The successful Guest Services Assistant will be responsible for the following**:

- Managing guest check in/ out process, upselling of rewards enrolments
- Ensuring the smooth running of breakfast service
- Booking, altering and cancelling guest reservations
- Dealing with first stage of customer complaints
- Ensure that all public and back of house areas are presentable, well stocked and clean
- Running a night audit, preparing all relevant reports

**The successful Guest Services Assistant will have the following skills / experience**:

- Previous experience of delivering excellent guest experience
- Ability to use computers and booking systems
- Previous experience within a similar role in a hotel environment (preferred)
- Experience of bar work (preferred)

**Shift Pattern**: 4 on 4 off
We offer the fantastic opportunity to work a 4 on, 4 off shift pattern giving you lots of down time to rest and spend time with your loved ones around your schedule.

**Hours of work**: 20:00-08:00

**Salary**: £22,757 per annum



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