Guest Service Agent

2 weeks ago

Chester, United Kingdom Residential Estates Ltd Full time

Guest Relations (Travel) FTE £21,000 Plus additional on call pay.

Summary: We are seeking a skilled and enthusiastic Guest Relations Coordinator to join our team. As a key member of our travel operation, you will play a vital role in ensuring exceptional guest experiences throughout their journey. Your primary responsibility will be to provide personalised assistance and support to our guests, enhancing their satisfaction and loyalty.

**Responsibilities**:

- Welcome guests upon arrival via phone call, demonstrating a warm and friendly demeanour.
- Provide detailed information about the property facilities, services, and nearby attractions to assist guests in making informed decisions.
- Assist guests with check-in and check-out procedures, ensuring a seamless and efficient process.
- Address guest enquiries, concerns, and requests promptly and professionally, ensuring high levels of guest satisfaction.
- Anticipate guests' needs and offer personalised recommendations to enhance their travel experience.
- Coordinate special arrangements and services for guests, such as transportation, dining reservations, and recreational activities.
- Act as a liaison between guests and various departments within the company, effectively communicating guest preferences, special requests, and feedback.
- Respond to guest feedback, reviews, and complaints in a timely and courteous manner, striving to resolve issues and exceed guest expectations.
- Maintain accurate guest records, ensuring confidentiality and data protection.
- Collaborate with other team members to maintain a high level of service across all areas.
- Stay updated with industry trends, local events, and travel-related information to provide valuable insights and recommendations to guests.

**Requirements**:

- Proven experience in a guest relations or customer service role, preferably in the travel or hospitality industry.
- Excellent interpersonal and communication skills, with the ability to build rapport and engage with diverse individuals.
- Strong problem-solving abilities and the capacity to handle challenging situations calmly and efficiently.
- Outstanding organisational and time management skills, with the ability to multitask and prioritise responsibilities.
- Flexibility to work in shifts, including weekends and holidays, based on operational requirements.
- Proficiency in using computer systems, reservation software, and customer relationship management (CRM) tools.
- A positive attitude, a genuine passion for delivering exceptional guest service, and a commitment to continuous learning and improvement.
- You must have a full clean driving licence.

Join our dynamic team and contribute to creating unforgettable travel experiences for our valued guests. Full and part time roles available starting from 25 hours with great opportunities for progression. Weekends and on call representative on a rota basis.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £20,000.00-£21,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Chester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Front Desk Agent

    2 weeks ago

    Chester, Cheshire, United Kingdom Columbia Sussex Corporation Full time

    Cincinnati Marriott North is actively seeking dynamic candidates to fill our full-time Front Desk Associate positions. Candidates MUST HAVE open availability (days, evenings, weekends and holidays). Responsibilities and Duties Responsibilities of the Front Desk Agent position include: -providing exceptional service to guests at all times -assisting...

  • Estate Agent

    13 hours ago

    Chester, United Kingdom Connells Group Full time

    OTE: £23,000+ Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in Chester** **working in our well known Beresford Adams** **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Estate Agent

    6 days ago

    Chester, United Kingdom Connells Group Full time

    OTE: £25,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Chester **working in our well known **Beresford Adams **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Customer Service Agent

    1 day ago

    Chester, United Kingdom Page Personnel Full time

    Great environment, culture and opportunity! - Permanent, full time role wiht great benefits **About Our Client**: Our client is a renowned player in the Leisure, Travel & Tourism industry, boasting a workforce of over 500 employees. Known for their commitment to exceptional customer service, they operate across the UK. - Handle customer complaints and...

  • Telesales Agent

    3 days ago

    Chester, United Kingdom Dublcheck Commercial Cleaning Full time

    Dublcheck Cleaning are currently recruiting for a telesales/telemarketing agent for our head office based in Chester. We are recruiting due to company growth meaning this is an ideal opportunity for someone to join an expanding business and become an integral part of the company. You must have a confident telephone manner with excellent customer service...

  • Telesales Agent

    3 days ago

    Chester, United Kingdom Dublcheck Commercial Cleaning Full time

    Dublcheck Cleaning are currently recruiting for a telesales/telemarketing agent for our head office based in Chester. We are recruiting due to company growth meaning this is an ideal opportunity for someone to join an expanding business and become an integral part of the company. You must have a confident telephone manner with excellent customer service...

  • Events & Service Assistant

    13 hours ago

    Chester, United Kingdom Sticky Sausage Catering Full time

    Join the Sticky Sausage Family! Are you ready to be a part of something special? We're looking for a dedicated Events & Service Assistant to join our tight-knit team, and help us create unforgettable moments together! As part of this role, you'll be right there at the front, serving guests and running certain services alongside Riss. From greeting guests...

  • Customer Service Advisor

    2 days ago

    Chester, United Kingdom Page Personnel - UK Full time

    Great environment, culture and opportunity! - Permanent, full time role wiht great benefits **About Our Client**: Our client is a renowned player in the Leisure, Travel & Tourism industry, boasting a workforce of over 500 employees. Known for their commitment to exceptional customer service, they operate across the UK. - Handle customer complaints and...

  • Lister

    2 weeks ago

    Chester, United Kingdom Connells Group Full time

    We're looking for a highly motivated **Senior Estate Agent **to join as **Lister** and List Property's for our fantastic residential sales team in branch in Chester. **What's in it for you as our Senior** Estate Agent?** - Industry leading **training and development**: - Demonstrable **career** ladder - Compete for top **achievers awards**: - **Pay per...

  • Property Services Coordinator

    4 days ago

    Chester, United Kingdom Sykes Cottages Full time

    **About the Role**: Are you seeking your newest temporary position? Looking to get your foot in the door of a market leader? or keen to join a fantastic team during our busy **We are seeking our newest service-driven, organised Coordinators to join our vibrant, high-energy Property Services Team for a 6 month fixed term contract!** Sociable, organised and...

  • Head Housekeeper

    2 weeks ago

    Chester, United Kingdom HSG Facilities Management ltd Full time

    **Responsibilities**: - Analyse guest data to plan resources and materials required to meet operational requirements. - Maintain a strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice. - Provide excellent guest service, including VIP and other special requirements. -...

  • Head Housekeeper

    2 weeks ago

    Chester, United Kingdom HSG Facilities Management ltd Full time

    **Responsibilities**: - Analyse guest data to plan resources and materials required to meet operational requirements. - Maintain a strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice. - Provide excellent guest service, including VIP and other special requirements. -...

  • Head Housekeeper

    5 days ago

    Chester, United Kingdom HSG Facilities Management ltd Full time

    **Responsibilities**: - Analyse guest data to plan resources and materials required to meet operational requirements. - Maintain a strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice. - Provide excellent guest service, including VIP and other special requirements. -...

  • Front of House Server

    6 days ago

    Chester, United Kingdom Sticky Sausage Catering Full time

    Join the Sticky Sausage Family! Are you looking for a new job or maybe your first job, and ready to be a part of something special? We're looking for dedicated Front of House servers to join our tight-knit team, and help us create unforgettable moments together! As part of this role, you'll be right there at the front, representing Sticky Sausage...

  • Apprentice Estate Agent

    2 days ago

    Chester-le-Street, United Kingdom Your Move Estate Agents Full time

    About Your Move Your Move Chris Stonock is a locally owned franchise of 14 interconnected branches based across Tyne & Wear and County Durham. We also proudly belong to the Your Move national network, resulting in local and nationwide exposure for your property. Our colleagues are experienced, local property experts who will take the time to understand...

  • Server

    13 hours ago

    Chester, United Kingdom Popcorn hospitality ltd Full time

    Popcorn is hiring! Situated on St. John Street, Popcorn is a busy independent bar and restaurant, with a huge emphasis on fun. We cater to all. From large group bookings, private hires, couples on date night and even your furry friends (brownie points if you have a cute dog) We currently have a strong team of cracking individuals all crazy about...

  • Cocktail Bartender

    4 days ago

    Chester, Cheshire, United Kingdom The Queen at Chester Hotel Full time

    Cocktail Bartender The Opportunity Are you a master of mixology, capable of crafting the perfect Singapore Sling, a fresh and zesty Mojito, or even a famous Vodka Martini? If so, we want you to join our hotel as a bartender. We are looking for an extraordinary individual with a dynamic personality that can shine through and deliver exceptional guest...

  • Cocktail Bartender

    Found in: Jooble UK C2 - 3 days ago

    Chester, Cheshire, United Kingdom The Queen at Chester Hotel Full time

    Cocktail Bartender The Opportunity Are you a master of mixology, capable of crafting the perfect Singapore Sling, a fresh and zesty Mojito, or even a famous Vodka Martini? If so, we want you to join our hotel as a bartender. We are looking for an extraordinary individual with a dynamic personality that can shine through and deliver exceptional guest...

  • Event Safety Steward

    5 days ago

    Chester, United Kingdom UltraSec Security LTD Full time

    Experience working as an Event Safety Steward. - Previous customer service experience. - Level 2 in Spectator Safety or similar. **All work is offered on a casual basis allowing you the flexibility to work around your current commitments.** **Duties may include;** - Ingress control - ticket validation, accreditation checks, guest direction and queries. -...

  • Food and Beverage Manager

    Found in: Talent UK 2A C2 - 1 week ago

    Chester, United Kingdom Best Western Hotels & Resorts Full time

    The Queen at Chester Hotel, Premier Collection By Best WesternThe OpportunityWe are seeking a passionate and experienced Food and Beverage Manager to join our team and take charge of all food and beverage operations at our hotel. With a focus on delivering exceptional guest experiences, you will be responsible for managing the main restaurant, bar, and room...