Customer Service Officer

2 weeks ago

London, United Kingdom Bupa Full time

**Customer Service Officer**
**High Street Kensington Office, London W8 5ED**
**Permanent**
**Full Time (37.5 Hours)**
**£22,500 + Fantastic Benefits**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

**Role Overview**

**What you’ll do**:

- To always ensure the qualitative delivery of service to patients.
- To become the primary point of contact for patients, clinicians, and support teams.
- Ensure the delivery of service against core standard operating models
- Build strong working relationship with patients and promote the services of Bupa Cromwell hospital.
- Develop strong internal relationships with other teams in the hospital including general business support.
- Update and maintain patient records in bespoke systems.

**What you’ll bring**:

- Proven sales and customer service skills from within the healthcare/insurance/financial services industry.
- Accuracy and attention to detail including excellent written and verbal communication skills.
- Participation in ideas generation and sales initiatives.
- Decision making skills.
- Strong background in effective relationship management both internally and externally.
- Competent in utilisation of MS Office including Word and Excel.
- Experience in managing customer queries and complaints.
- Can empathise with patients and assuage any anxiety in a confident and professional manner

**Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions through Gympass
- Various other benefits and online discounts
- Free onsite massages as a recognition for your hard work
- Opportunity to participate in our annual awards ceremony

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time

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