Digital Inclusion Champion Volunteers

6 months ago


Ealing, United Kingdom Age UK Ealing Full time

**Our Strategic Objectives**

We put our service users at the heart of everything that we do and with yearly targets, we have 5 core and 5 supporting strategic objectives.
- **Our Core Strategic Objectives**:
To achieve long-term _**financial sustainability**_

To continue to deliver _**high quality and responsive Information **_& _**Advice**_

To _**improve**_ and _**grow our Befriending Service**_

To _**improve**_ and _**grow**_ our popular _**Day Centre Service**_

To be the _**Voice of older people**_
- **Our Supporting Strategic Objectives**:
To make sure our staff and volunteers have the skills, the systems, and the organisation they need, so that they can excel in what they do

Raising our profile

To develop a portfolio of new services that empowers older people to love later life

To ensure that the use of Greenford Community Centre facilities is meeting the needs of mixed and diverse communities, individuals and various local groups

To continue to work collaboratively with the Local Authority and relevant agencies to ensure that the needs of older people are met.

**Our Staff and Volunteers**
- Our work would not be possible without our staff and volunteers who are well-established and committed to providing high-quality services for older people in the London Borough of Ealing
- We have over 80 volunteers providing additional support in various roles across different services
- We are proud and grateful to all our staff and volunteers and we remain committed to ensuring they have the skills, the systems, and the organisation they need, so that they can excel in what they do and continue to meet the changing demands of their work

**Going forward - we will**:

- Sustain and continue to improve our services
- Continue to invest in our staff and volunteers
- Continue to raise our profile
- Safely promote digital inclusion across all our services
- Develop new services based on identified local needs
- Ensure that the Greenford Community Centre facilities is widely used
- Seek new important partnership with relevant agencies.

**Role Context**

Age UK Ealing’s mission is to promote the wellbeing of all older people in Ealing and empower them to achieve full quality of life. We provide a range of support services for older people in the London Borough of Ealing including Information and Advice Service, Day Centre, Befriending and Digital Inclusion. We also run Greenford Community Centre, where our office and services are based alongside a range of other community activities.

**Purpose of the role**

To provide IT & digital coaching/training to older people who are inexperienced with digital devices and to those that are digitally excluded from accessing online services.

**A Digital Inclusion Champion Volunteer will**:

- Raising awareness of the internet and technology generally
- Complete a visit report for each learning session to ensure that learning objectives are met.
- Be committed to the values of Age UK Ealing

**Personal qualities most suited to this role**:

- Good IT skills
- Good presentation skills
- Confident, enthusiastic, and able to deal sympathetically, patiently, and sensitively with all service users.
- Good interpersonal skills
- Reliable
- Able to maintain confidentiality.
- Previous training skills experience would be desirable but not compulsory

**A full UK drivers license is desired but not compulsory.**

**Location**:Central Ealing, Greenford, Northfields, or West Ealing.

**Time is involved**:Mondays Tuesdays and Fridays, as described below and agreed with your supervisor. You can stop volunteering at any time but please do let us know as soon as possible.

**Expenses and Insurance**:We will cover agreed out-of-pocket expenses for volunteers (e.g., travel costs). We provide insurance cover for the time you are volunteering with us.

**Responsible to**: Digital Inclusion Project Manager

**Job Type**: Volunteer

**Benefits**:

- Flexitime

Work Location: On the road



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