Repairs Scheduler

4 days ago


Croydon, United Kingdom Amida Recruitment Limited Full time

A leading Housing Association requires a proficient Repairs Scheduler to join a busy contact centre team on an initial four month temporary role.

**Key Responsibilities are;**
- To oversee the maintenance scheduling diary.
- To work with the Property Administration and Customer Services Team to ensure repairs are diagnosed and scheduled correctly.
- To be the first point of contact for scheduling enquiries. Liaising directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner.

**Your main duties will be;**
- Act as the key leader for specific patches within the Scheduling Diary.
- Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix target and to improve productivity.
- Manage the repairs raised and administer any scheduling changes to the diary
- Work closely with the Lead Technicians to ensure all repairs raised are attended to within the Service Level Agreements and KPI'S are met.
- Have control over appointments with residents and Contractors/DLO and ensure that these are met with the assistance of the Property Administration Team.
- Oversee all urgent and emergency jobs to ensure works are raised and completed by the Property Administration team, within target and relevant databases updated.
- To ensure that any dealings with residents and stakeholders are professional, friendly and effective.

**Successful applicants must have;**
- Qualified to GCSE/O'Level standard or similar
- Good numeracy and literacy
- Trach record of scheduling work in a maintenance or housing environment.
- Highly organised and confident communicator.
- Experience of working on an inner city, multi-cultural environment and working closely with tenants

This is an urgent role so please submit your CV straight away to be considered for interview.


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