Scheduler
3 weeks ago
An exciting opportunity has arisen for an experienced Scheduler to work with one of our public sector clients on a temporary contract.
Act as the key leader for specific patches within the Scheduling Diary. Liaise directly with residents and operatives to book new appointments or follow on works and ensure that works are diagnosed and scheduled correctly to achieve a first time fix targetand to improve productivity.
**Responsibilities**:
- To oversee the maintenance scheduling diary
- To work with the Property Administration and Customer Services Team to ensure repairs are diagnosed and scheduled correctly.
- To be the first point of contact for scheduling enquiries. Liaising directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner.
- Able to plan and prioritise to ensure the effective use of own time and that of other staff, and the delivery of work plans to timetable, often under pressure
- Able to form and maintain good working relationships at all levels, both internally and externally.
- Able to show an understanding of, and commitment to, high standards in: resident involvement, equal opportunities and customer care.
Person Specification, Skills & Qualifications
- Qualified to GCSE/O'Level standard or similar
- Good numeracy and literacy
- Experience of scheduling work in a maintenance environment and can demonstrate.
- Experience of delivering a front line, customer focussed service
- Experience of working in a housing management or maintenance environment.
- Experience of working on an inner city, multi-cultural environment and working closely with tenants
- Good interpersonal skills and the ability to communicate well.
- Good interpersonal skills and the ability to communicate well with staff, managers, and external agencies and other Associations both verbally and in writing
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