Beds & Luton Children’s Team Administrator

4 months ago


Kempston, United Kingdom Cambridgeshire Community Services NHS Trust Full time

Would you like to work in a role where you make a difference?

Are you compassionate, a strong communicator and happy working in a team? We are looking for individuals that share our values to be the first point of call for families and professionals contacting our service. You will need standard computer skills, initiative, a excellent telephone manner and a flexible approach.

In return, we offer the opportunity to develop your skills with access to in-service training programmes and ongoing personal development.

The Bedfordshire and Luton Children’s Business Support Team prides itself on our supportive, skill mixed team. You will receive regular 1-1s, shared team learning and annual appraisals and take an active role within your own personal development. You will partake in regular whole team meetings where we value the voices of staff as paramount in the innovation of our service.

Your base would be Woburn Court, Kempston, Bedfordshire, Monday to Friday, 0900-1700. We on close on Weekends and Bank Holidays.

We offer a competitive annual leave package of 27 days leave pro rata. Both salary and leave increase with years of service as per Agenda for Change scheme.

As a Team Administrator, you will be the first point of contact for communication with parent’s, carers, healthcare and other professionals.

Using NHS Pathways you will assess requests and queries and either help resolve the query or direct to the most appropriate healthcare professional.

You will complete administration tasks on SystmOne. including scanning onto patient records, referral management, checking tasks, updating service user information, rescheduling appointments and registering service users who have transferred in. Recording all contact, received into the service, using SystmOne following agreed protocols and pathways.

You will need to demonstrate the ability to remain focussed on service delivery whilst dealing with an unpredictable, diverse and challenging workload. Providing a gold standard of communication and customer service to all service users and stakeholders.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding - and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.

The attached job description is intended only as a guide to the range of duties involved.

The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.



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