Support Team Leader

3 weeks ago


Newbury, United Kingdom The HR Dept Full time

**Role Purpose**:
FutureSense Travel Services Ltd (FSTS) are looking to appoint a **Support Team Leader** to support our travellers and their parents by supplying accurate information, support, and advice.

FSTS is a specialist social company, that provides educational travel experiences for students at school,

college and university providing them opportunities for cultural immersion and community

engagement. In this role you will be working with our university partners to help students plan and prepare for the journey of a lifetime. FSTS is the delivery partner for Challenges Abroad (challengesabroad.co.uk) and the Support team you lead supports students on a Challenges Abroad programme, providing advice and guidance in helping them prepare for the trip and meet their fundraising target.

We are a socially responsible business with all our programmes supporting our international charity

the FutureSense Foundation which seeks to play a part in improving the quality of education,

addressing issues on gender equality, increasing access to clean water and sanitation, promoting good

health and wellbeing, raising the awareness on environmental issues and the need for climate action

to deliver a sustainable world where no one is left behind and there is an end to poverty and hunger.

**Key Objectives**:
Manage the trip registration and post registration process

Ensure all participants receive their Welcome and Briefing Packs as scheduled

Follow up participants to collate information on flights, vaccinations, insurance etc

Mange the participant invoicing and follow up to ensure timely programme payments

Produce and circulate regular management information for the business teams

Manage the team, handling participant queries and ensure all participant queries are responded within set service standards

Support the Fundraising team in coordinating fundraiser support

Coordinate and hold predeparture meetings

Playing a large part in the role of the traveller experience, customer service makes up a large part of this role. You will need to be energetic, supportive, and efficient to assist travellers travel and integration into their role at the destination.

Ideally a university graduate with excellent oral and written communication skills in English

Excellent customer service background and a calmness under pressure and a good problem solver

Able to multitask and able to plan your time efficiently and independently

Personal experience of travelling and volunteering overseas

Ideally aware of RAG society and their values

Ecologically aware, interested in sustainability

Line management or supervisory experience is desirable but not essential


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