Part Time Visitor Services Assistant

4 weeks ago

Northampton, United Kingdom West Northamptonshire Council Full time

About the role
As a member of our team, you'll be responsible for welcoming and assisting visitors at Northampton Museum sites, ensuring their safety and security while they enjoy our services. This role entails working 20 hours per week on an annualized hours contract, covering both regular opening hours and special events outside of standard operating times, including weekends and evenings.

What will you be doing?
- Dealing with enquiries from visitors and other users, supplying information, provide assistance to exhibitions, events and education sessions held within museum premises.
- Ensuring the security of museum collections at sites during opening hours including emergency evacuations.
- To be responsible for public safety within buildings during opening hours and at other times as required.
- To assist with porterage of goods and equipment when required.
- To provide reception desk cover as required, including the sales of publications, tickets and souvenirs.
- To undertake cleaning of buildings, both public and non public areas as required.
- To provide and serve refreshments for meetings and special parties.
- Check and carry out basic maintenance to plant and other equipment as necessary.
- To set up/take down exhibitions.
- To undertake any other duties commensurate with the position as designated by the line manager.
- To ensure reasonable care is taken at all times for the health, safety and welfare of you and other persons and to comply with the policies and procedures relating to health and safety within West Northants Council.

About you
We're seeking an energetic, resourceful, and dedicated individual to join our Visitor Services team at the museum service.

Essential qualities include excellent communication skills, a friendly and approachable demeanour, and previous experience in customer-facing roles.

Applicants should be available for weekend shifts, Bank holidays, and evening work, demonstrating flexibility to meet the demands of the service.

Additionally, the role may involve acting as a Keyholder when necessary.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain **what DEI means to us**.

**West Northants Council, where careers thrive.**

Our benefits
We offer a wide range of benefits to our employees, these include:

- **Generous annual leave entitlement** starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- **Cycle to Work** scheme.
- **Local Government Pension Scheme plus immediate life cover** (3 times your annual salary from day one) and ill-health protection.
- **Employee discounts** with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- **Car Lease scheme**:

- **Payment of professional subscription / membership**:

- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
- **Employee Assistance Programme** - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- **Ongoing training and development** opportunities.
- **Our West Ways of Working **- We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- **Making a difference** - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and wh

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